Director of Operations, NA Retail

Customer Service and Support

Location Durban, South Africa

Job Title:

Director of Operations, NA Retail

Job Description

We are looking for an enthusiastic and dedicated Operations Director to join our inclusive team and drive the success of our central business relationships with key clients. This full-time Operations Director role is based in Durban and offers an excellent salary and benefits.
As Operations Director, you will plan and encourage the delivery of key owned account central objectives, including contact and cost-to-serve reduction, customer resolution, customer retention and acquisition, and guiding improvements in customer satisfaction and advocacy.
In this new and exciting role, you will manage, encourage and develop client relationships to maximise further business growth In this role, you can expect to:

• Provide principal day-to-day contact between Concentrix and the client, building trust, whilst seeking to achieve maximum profitability
• Ensure that Concentrix actively engages in all relevant key developments within each owned account and acts as a vital business partner at all times
• Maintain excellent senior-level relationships with appropriate owned account people as well as develop and implement an effective engagement strategy for each owned account
• Direct, motivate and inspire the relevant Concentrix operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction
• To apply for this Operations Director role, you must be committed to client delivery and relationship management.

Essential Criteria:

• A minimum of 2 years, senior leadership experience in the contact centre/outsourcing industry.
• Demonstrable experience of leading inbound/outbound Sales and Retention accounts.

You will also require the following:

• Experience in guiding and implementing business transformation
• Director-level experience in strategy development and implementation, operational management, business/service development, and delivery of financial results
• A high level of expertise in client partnership, working to maximise business growth and development opportunities
• Exceptional commercial awareness and contract negotiation with clients
• In return for your dedication, collaboration and commitment, you will receive a competitive salary and benefits package, joining a welcoming and inclusive culture.
• If this Operations Director opportunity motivates and inspires you, please apply today.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

ZAF Durban - Second floor, 2 The Crescent, Westway Office Park

Language Requirements:

Time Type:

Full time

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