(1081) Hospitality Services Assistant X11 - CSD

Brief description

The main purpose of this position is to render hospitality, food and beverage services within the South African Reserve Bank (SARB) functions and events.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Organise self to ensure that work allocated is completed within set time and defined standards.
• Set up, clear and prepare meeting rooms/work cafe /boardrooms/function venues.
• Serve food, refreshments in adherence to food safety standards.
• Inspect venues pre and post functions and events.
• Work independently, diagnose and resolve issues as they arise.
• Maintain sanitation, health, and safety standards in own work areas.
• Ensure compliance adherence to food safety and hygiene standards, Quality management system (ISO 22000, 9001) and Occupational Health Safety & Environment (OHS&E) in accordance with relevant standards and legislations.
• Apply rules of courtesy when in contact with clients, other employees and visitors to the Bank, always displaying a service orientation, supply clients with needed information and dealing with client complaints.
• Engage with own team members in a manner that reflects a sound and effective working relationship.
• Proactively understand the impact of own environment output in relation to a wider service delivery context and proposition.
• Willingly and enthusiastically make useful and meaningful improvements to ones works.
• Willingly address any gaps in own performance of tasks and activities against the required standard.
• Record breakages/shortages of cutlery and crockery.
• Handle lost and found items according to the SARB’s processes.