Operations Administrator

Job Advert Summary

Hello Group is looking for a detail-oriented and proactive Operations Administrator to support our operations team in a fast-paced telecommunications environment. This role is vital to the efficient day-to-day running of operational processes and provides key administrative and sales support.

Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Teambuilding Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top-Notch Office Space – Where inspiration meets innovation.

Our entities:

• Hello Paisa – Secure and affordable international money transfers & digital banking solutions.
• Hello Pay – Empowering individuals with financial solutions tailored to their needs.
• Q-Mart – Leading the way in wholesale and distribution for mobile and financial products.

Minimum Requirements

Minimum Requirements (Non-Negotiable):

• Education:
  • Matric Certificate (Grade 12)
• Experience:
  • 1–2 years working in an administrative environment
  • 3–6 months experience in a sales support or customer-facing role
  • Strong experience with the Microsoft Suite (Outlook, Word, Excel, PowerPoint)
  • Intermediate-level Excel skills (e.g., formulas, filtering, pivot tables)
• Technical Exposure / Knowledge:
  • Familiarity with Windows OS
  • Basic understanding of telecommunications services or products

Preferred Experience:

• Experience working in a cross-functional team
• Prior experience compiling operational or sales reports
• Exposure to data analysis and interpreting performance trends

Key Skills & Competencies:

• Excellent attention to detail and high level of accuracy
• Ability to work under pressure and meet deadlines
• Strong communication skills, both written and verbal
• Collaborative and willing to work closely within a team
• Problem-solving mindset and willingness to learn
• Excellent organisational and time management abilities

Duties and Responsibilities

Key Responsibilities:

• Administrative Support:
  • Perform general admin duties such as filing, scheduling, correspondence, and data entry.
  • Maintain accurate records and documentation of operational activities.
  • Assist with onboarding and administrative tasks for new team members.
• Sales Support:
  • Assist with tracking and reconciling sales performance data.
  • Provide back-end support for the sales team with documentation and system inputs.
  • Help manage communications between operations and sales teams.
• Reporting & Data Analysis:
  • Compile regular and ad-hoc reports on operational metrics.
  • Interpret and analyse data to support operational decision-making.
  • Assist in identifying trends and recommending improvements based on data.
• Systems & Tools:
  • Work daily with Microsoft Suite (Outlook, Word, Excel, PowerPoint) to manage tasks.
  • Ensure accurate data capturing and maintenance within operational systems.
• Internal Coordination:
  • Collaborate with team members to ensure smooth information flow and process execution.
  • Coordinate with other departments when required to resolve operational issues.