Service Supervisor Field Service Global Grade 10

Key Output

• Achievement of cost centre financial targets and Key Performance Indicators

• Resolve internal customer queries

• Effective control of cost centre expenses and WIP

• Ensure effective communication between team and management

• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)

• Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations

• Ensure outputs of service audits are achieved

• Apply Barloworld Equipment leadership philosophy

• Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)

• Competency development of team – one our training, On the job supervision – safety of team

• Reporting of team Key Performance Indicators and prospects

• Take ownership and manage all 2.6.1 appointment responsibilities

Qualification, Experience and Competencies

• Grade12

• Minimum of 6 years’ experience as Mechanic General

• Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving Equipment Mechanic)

• Experienced trouble shooting and problem-solving skills on Earthmoving Equipment Machines.

• Well imbedded machine specific technical knowledge and skills.

• Sound interpersonal and communication skills.

• Good technical report writing skills.

• Basic business and financial understanding.

• Computer literate and good business writing knowledge.

• Good and experiences on Caterpillar machine and product knowledge.

• Able to achieve results through utilizing talent in team; Leadership.

• Sound knowledge of job costing and administration.

• Sound understanding of Warranty policies & procedures.