Spec: IT Development and Support

Job description:

Core Description

To provide specialised technical support (technology specific) through development, reconciliation scripting and guidance through high level analysis, diagnosis and problem solving. This includes support and implementation of IT solutions within BCX BTE.

Key Deliverables / Primary Functions

• Manage daily support of billing systems, including real-time monitoring, error handling, and resolution of stuck or failed processes (e.g., stuck orders).
• Provide L2/L3 support for production incidents, including root cause analysis and permanent resolution plans.
• Design, develop, and maintain PL/SQL scripts for automation, data processing, and report generation.
• Develop custom scripts for data extraction, transformation, and loading (ETL) across various billing subsystems.
• Develop and execute reconciliation processes between different billing components (e.g., order systems, invoicing, provisioning).
• Ensure data accuracy and completeness across systems.
• Analyze and optimize SQL queries and PL/SQL procedures to improve performance.
• Collaborate with DBAs to tune database parameters and identify bottlenecks.
• Execute and manage bulk data fixes and conversions with careful validation, rollback planning, and business sign-off.
• Ensure compliance with data governance and audit standards.

• Participate in change advisory boards (CAB) and follow ITIL processes for incident and change tracking

Core Functional Skills & Capabilities Service and System Integration SQL System Administration Customer Relationship Management (CRM) Troubleshooting Core Behavioural Competencies Job Match Leading and supervising Presenting and Communicating information Coping with pressures & setbacks Applying expertise & Technology Creating & Innovating Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience

• Minimum of five (5) years working experience in IT Development working with within an ICT environment.

OR

• Minimum of seven (7) years working experience in IT Development within an ICT environment.

Certifications MCSE Unix CMSS Shell Scripting Level of Engagement & Span of Control Span of Control1-5Level of EngagementEngagement with all levels within the organisation.

Special Requirements / Employment Condition Valid Drivers license Willing to travel Working Shifts Workplace / Physical Requirements Hybrid Remote Worker Non-Billable BCX is an equal opportunity employer and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.