Digital Systems Coordinator MMH250526-3
Momentum
Date: 21 hours ago
City: Cape Town, Western Cape
Contract type: Full time
Role Purpose
- To create, optimize, configure, implement, and maintain automated procedures while providing technical expertise, support, and guidance to enhance processes and drive business efficiency through
- To assist in technical requirements and analysis of automation of processes used in the Wellness business.
- To assist IT Helpdesk with end-user support
- To test new features and enhancements
- Understand our business / client and the client journey / experience
- Assist Product Owner in day-to-day tasks and requirement gathering and analysis
- Assist with user and client journey mapping
- Prepare wireframes
- Project manage special projects in our team
- Measure our deliverables via sprints and sprint planning
- Specific understanding of operational processes within the Wellness business, including case management, call center operations, and membership management, and Occupational Healthcare, to effectively support operational requirements.
- Ability to translate business requirements into wireframes
- Strong proficiency in using Microsoft Word and Excel for documentation, data analysis, and report generation, ensuring accuracy and clear presentation.
- Provide high-quality business operation and technical support to maintain organizational processes, ensuring smooth operations.
- Apply innovative/creative thinking by identifying gaps, proposing solutions/enhancements, and presenting them to maximize process efficiency.
- Assist and collaborate with stakeholders to address development requirements to ensure excellent service delivery in all the Workplace Wellness workstreams, as per agreed-upon standards.
- Provide technical assistance to QA, Care Centre, OH and CRM team, offering expertise and support as needed
- Ensuring effective delivery of integrated health programs and workflows through the management of relationships with strategic various stakeholders.
- Identify system shortcomings and make recommendations to improve service delivery
- Contribute to a positive culture that prioritises relationships, feedback, and exceptional client
- Assist the team with the client query processes, tracking and resolving queries accurately, and utilising them as opportunities for improvement.
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