Directs Travel Specialist – Luxury Tour Operator – Johannesburg (Sandton)
Hospitality Jobs Africa
Date: 1 day ago
City: Johannesburg, Gauteng
Contract type: Full time
As part of a passionate and professional travel team, the successful candidate will be responsible for designing creative, tailor-made itineraries across Africa’s most iconic destinations. This client-facing role demands a calm, organised, and solutions-driven individual who thrives under pressure and takes pride in delivering flawless guest service from first enquiry to travel completion.
You will manage the full reservation process including itinerary planning, quoting, bookings, travel documents, and guest communications. A deep knowledge of Africa’s travel landscape and a genuine commitment to excellence are essential.
Key Responsibilities:
Engaging directly with guests and suppliers via phone and email in a calm, professional manner
Designing innovative and personalised safari itineraries across multiple African countries
Managing the full booking process – from enquiry, quoting and confirmation to invoicing and documentation
Proactively selling products and services to enhance the guest experience
Handling Saturday, public holiday, and after-hours duty on a rotating schedule
Supporting team members during absences and contributing to a collaborative work environment
Continuously expanding product and destination knowledge through training
Upholding the brand’s core ethos of care for people, wildlife, and the environment
Minimum 5 years’ experience in a reservations role within a tour operating environment (hotel or car rental experience not suitable)
In-depth destination knowledge of regions such as Tanzania, Kenya, Botswana, South Africa, Zambia, Zimbabwe, Namibia, Mozambique, Uganda, Rwanda, Zanzibar, and Seychelles
Familiarity with FIT and group travel operations
Proficiency in Tourplan (advantageous) and strong computer literacy
Excellent written and verbal communication skills in English
Exceptional attention to detail, time management, and multitasking skills
Positive, self-motivated attitude with a high level of creativity, energy, and flexibility
Willingness to work rotational shifts (07:00 – 15:30 & 09:30 – 18:00)
Package:
Market-related salary, commensurate with experience.
Between 5 - 7 Years
You will manage the full reservation process including itinerary planning, quoting, bookings, travel documents, and guest communications. A deep knowledge of Africa’s travel landscape and a genuine commitment to excellence are essential.
Key Responsibilities:
Engaging directly with guests and suppliers via phone and email in a calm, professional manner
Designing innovative and personalised safari itineraries across multiple African countries
Managing the full booking process – from enquiry, quoting and confirmation to invoicing and documentation
Proactively selling products and services to enhance the guest experience
Handling Saturday, public holiday, and after-hours duty on a rotating schedule
Supporting team members during absences and contributing to a collaborative work environment
Continuously expanding product and destination knowledge through training
Upholding the brand’s core ethos of care for people, wildlife, and the environment
Minimum 5 years’ experience in a reservations role within a tour operating environment (hotel or car rental experience not suitable)
In-depth destination knowledge of regions such as Tanzania, Kenya, Botswana, South Africa, Zambia, Zimbabwe, Namibia, Mozambique, Uganda, Rwanda, Zanzibar, and Seychelles
Familiarity with FIT and group travel operations
Proficiency in Tourplan (advantageous) and strong computer literacy
Excellent written and verbal communication skills in English
Exceptional attention to detail, time management, and multitasking skills
Positive, self-motivated attitude with a high level of creativity, energy, and flexibility
Willingness to work rotational shifts (07:00 – 15:30 & 09:30 – 18:00)
Package:
Market-related salary, commensurate with experience.
Between 5 - 7 Years
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