Spec: IT Development and Support

Business unit, Department, Reporting Division BCX Technology Department BCX BTE Leadership Job grade/level S5
Core Description
To provide specialised technical support (technology specific) through development, reconciliation scripting and guidance through high level analysis, diagnosis and problem solving. This includes support and implementation of IT solutions within BCX BTE. Key Deliverables / Primary Functions Manage daily support of billing systems, including real-time monitoring, error handling, and resolution of stuck or failed processes (e.g., stuck orders). Provide L2/L3 support for production incidents, including root cause analysis and permanent resolution plans. Design, develop, and maintain PL/SQL scripts for automation, data processing, and report generation. Develop custom scripts for data extraction, transformation, and loading (ETL) across various billing subsystems. Develop and execute reconciliation processes between different billing components (e.g., order systems, invoicing, provisioning). Ensure data accuracy and completeness across systems. Analyze and optimize SQL queries and PL/SQL procedures to improve performance. Collaborate with DBAs to tune database parameters and identify bottlenecks. Execute and manage bulk data fixes and conversions with careful validation, rollback planning, and business sign-off. Ensure compliance with data governance and audit standards. Participate in change advisory boards (CAB) and follow ITIL processes for incident and change tracking Core Functional Skills & Capabilities Service and System Integration SQL System Administration Customer Relationship Management (CRM) Troubleshooting Core Behavioural Competencies Job Match Leading and supervising Presenting and Communicating information Coping with pressures & setbacks Applying expertise & Technology Creating & Innovating Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Computer Science OR NQF 4: Grade 12 Additional Education -Preferred /Advantage Experience Minimum of five (5) years working experience in IT Development working with within an ICT environment.
OR Minimum of seven (7) years working experience in IT Development within an ICT environment.
Certifications MCSE Unix CMSS Shell Scripting Professional Memberships in Relevant Industry Level of Engagement & Span of Control Span of Control 1-5 Level of Engagement Engagement with all levels within the organisation.
Special Requirements / Employment Condition Valid Drivers license Willing to travel Working Shifts Workplace / Physical Requirements Hybrid Remote Worker Non-Billable