Junior Adjudicator

• Analyse complaints with various levels of complexity, draw correct legal conclusions and establish a clear and focused direction in the resolution of complaints.

• Consider the facts and arguments presented by all parties to the dispute, contractual provisions, relevant law, equity, and fairness.

• Provide high-quality written recommendations with reasons for the complaint outcomes.

• Submit draft recommendations to the Senior Adjudicator within set timelines to resolve complaints.

• Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.

• Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.

• Attending internal and external meetings, preparing presentations, and interacting with the media on behalf of FAIS Ombud.

• Manage caseload in an efficient and timely manner with a clear customer focus on achieving fair outcomes.

• Various other official duties as may be determined from time to time by the FAIS Ombud.

Other Key Competencies:

• Understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates.

• Committed to achieving predetermined performance objectives and work within a high-performance team.

• Ability to mediate/conciliate complaints received from consumers of financial services.

• Appreciation for public service and alternative dispute resolution.

• Demonstrate an aptitude for customer service and conflict management.

• Ability Conduct legal research.

Ability to operate a personal computer and proficient in the use of MS Office suite of product

• Matric certificate.

• The minimum qualification should be an LLB or BComm Degree or a relevant NQF Level 7 FSCA-approved degree.

• A Post Graduate Diploma in Financial Planning will be an added advantage.

• A minimum of 2 years financial services experience in complaints management.

• An understanding and appreciation of the legal environment in which the FAIS Ombud’s Office operates and an understanding of the FAIS Act, 37 of 2002, and the subordinate legislation.

• Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct/TCF regulation.

• An understanding of financial services legislation - FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act

• Background in Short and Long-Term Insurance, Financial Planning, Dispute Resolution

• Market Conduct, FAIS Regulatory Compliance, Pension Funds

• Fluent in speaking and writing in English and one of the other official languages

• Sound writing skills with the ability to express complex concepts.

• Knowledge of the Microsoft CRM Programme (or similar) will be an advantage.