Technical Training Facilitator

Purpose of the Role:

The Training Facilitator is responsible for delivering immersive, hands-on training to DIY retail store teams, focusing on both customer-facing sales techniques and practical, technical skills required for home improvement projects. This role plays a critical part in equipping team members with the confidence, experience, and knowledge to advise customers, demonstrate techniques, and support DIY product sales through real-world know-how.

Key Responsibilities:

1. Technical & Practical Skills Facilitation

• Deliver instructor-led, hands-on workshops in key DIY disciplines such as:

  
  

• • Tiling (wall and floor)

    
    

  • Basic plumbing (tap, basin, toilet installations, leak repairs)

    
    

  • Painting and surface preparation

    
    

  • Building and bricklaying basics

    
    

  • Installing shelves, curtain rails, TV brackets, etc.

    
    

  • Use of hand tools and power tools safely and effectively

    
    

• Ensure learners practice each skill in realistic, workshop-style settings using actual materials and tools.

  
  

2. Course Design & Material Preparation

• Develop and refine practical training courses aligned with seasonal customer needs and product ranges.

  
  

• Create engaging training aids, manuals, step-by-step guides, and safety checklists.

  
  

• Ensure training content complies with health & safety standards and promotes best DIY practices.

  
  

3. Sales Integration & Product Knowledge

• Link technical training with product sales by teaching how to:

  
  

• • Recommend appropriate tools, materials, and accessories for DIY tasks.

    
    

  • Upsell based on project type (e.g., recommending tile adhesive, spacers, grout, sealants).

    
    

  • Offer after-sales support through knowledge of common DIY issues and solutions.

    
    

• Provide product demonstrations and train team members to replicate them confidently for customers.

  
  

4. Assessment & Certification

• Evaluate trainees’ practical competence through structured assessments, simulations, and observation.

  
  

• Offer internal certification upon successful completion of skills-based modules.

  
  

• Track participant performance and recommend further development as needed.

  
  

5. Store Team Development & Coaching

• Support Store Managers in identifying team training needs based on customer queries, product issues, or sales data.

  
  

• Offer refresher training and one-on-one coaching to underperforming or newly appointed team members.

  
  

• Act as a technical mentor and role model within the Company .

  
  

6. Workshop & Training Facility Management

• Set up and maintain training areas with tools, materials, safety gear, and demonstration setups.

• Ensure all training activities meet safety, cleanliness, and operational standards.

Key Competencies:

• Strong hands-on technical experience in DIY trades (plumbing, tiling, painting, general repairs).

  
  

• Confident, engaging facilitator who can explain concepts clearly to non-technical audiences.

  
  

• Ability to teach adult learners through physical demonstration, repetition, and practical feedback.

  
  

• Deep understanding of DIY customer needs and common challenges faced at home.

  
  

• A passion for teaching and developing others.

Qualification and Requirements

• Relevant vocational training or certifications in one or more DIY trades (e.g., plumbing, painting, construction, building maintenance).

  
  

• Minimum 3–5 years’ experience in hands-on DIY, construction, hardware, or maintenance roles.

  
  

• Previous experience facilitating technical or vocational training is highly desirable.

  
  

• Knowledge of tools, materials, and best practices for common home improvement tasks.

  
  

• Experience in retail (especially hardware/DIY) is an advantage.

  
  

Other Requirements:

• Willingness to travel to stores.

  
  

• Ability to lift, move, and work with physical materials during training.

• Valid driver’s license (if travel is required).