Account Manager - Public Sector

Retain and grow the market of an international, world class financial software product in the Public Sector market. The Account Manager’s mission is to drive successful utilization of our products, build long term relationships with stakeholders, proactive management within all areas of the customer lifecycle and increase wallet share with our existing customers in line with revenue targets.

If You Want To

• Managing Client Success and Retention
• Ensure that our customers have the best possible customer experience through the onboarding process.
• Ensure highest possible retention rates with proactive intervention and managing the client exit process accordingly.
• Deliver on customer retention targets through continuous value creation of the solution experience.
• Pipeline and SalesForce Management
• Ensure all sales disciplines and operations work optimally to maximise revenue generation.
• Ensure quality of CRM data in respect of contacts, client details, products, opportunities.
• Ensure prospecting activity is conducted in line with sales plans to create sufficient pipeline coverage.
• Accuracy of forecasting is essential by maintaining pipeline health and coverage. Achieve Net Revenue goals Achieve Gross and Net revenue and targets as per sales plan. Manage new sales and renewal pipeline and activities accordingly. Prepare timeous quotes, proposals and follow ups in response to customer’s needs. Develop and maintain excellent product knowledge to ensure our products are well represented in the market. Adopt the Caseware Africa sales methodology, attend sales meetings to report on progress against sales plans, log every interaction on Salesforce.com and prepare sales feedback reports as required. Daily Activity Ensure all renewals are contacted well in advance of software expiry dates. Plan and execute on all daily activities to ensure set focus time on renewal calls, prospecting calls and add on business follow ups.
  
  

And You Have

• Completed Matric
• At least 1 – 2 years sales (either internal or external) experience in high-volume environments
• Formal Sales training
• Degree is preferred
• Accounting software experience
  
  

And These Essential Skills

• Problem solving skills and ability to deal with potentially difficult customers.
• Good computer literacy
• Experience in working with a CRM system (Salesforce.com an advantage)
• Accounting background preferable
• Organised, focused and deadline driven.
• Positive attitude
• Combined “Hunter-Farmer” persona ideal
• Excellent verbal and written communication skills
• High level of professionalism
• Well-developed problem-solving skills
• Self-starter who is highly motivated
• Proven ability to excel under pressure in a very busy environment.
• Ability to multi-task and work across multiple projects
• Mature individual with high level of emotional intelligence.