Office Manager | Digicall Management Services | JHB

Role Summary

At Digicall, we believe in showing up with purpose, leading with heart, and delivering with impact. That’s what it means to be Bright, Agile, and True — and we’re looking for an Office Manager who lives these values daily.

The Office Manager is responsible for the overall coordination and management of office functions to ensure seamless day-to-day operations. This includes being an ambassador for the Digicall brand, providing high-level executive support to Exco, managing complex diaries, arranging all local and international travel, and overseeing office facilities.

The role also entails supervising reception, cleaning, and catering staff; ensuring boardroom and event logistics run smoothly; and maintaining financial accountability by adhering to budgets. Additionally, the Office Manager plays a key role in company wellness initiatives, social event planning, and health and safety compliance — ensuring a professional, efficient, and well-organised work environment.

Qualifications

• Minimum: Minimum Grade 12 or equivalent NQF level 4
• Preferred: Diploma or Degree in Business Administration, Office Management, or related fields.
• Advantageous:
• Secretarial Certification
• Occupational Health & Safety (OHS) Certification
  

Experience

• Minimum of 10 years in Office Management, Executive PA, or Facilities Management roles.
• Minimum of 3 years’ experience in the function of an internal travel coordinator (both national and international travel).
• Experience in a multinational organization will be an advantage.
• Experience in managing diaries and travel logistics for Exco-level executives is essential.
• Experience managing end-to-end projects is highly advantageous
  
  

Skills & Knowledge

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent verbal and written communication skills (English).
• Strong financial acumen with exposure to budget control and procurement processes.
• Knowledge of Workplace Health & Safety regulations and practices.
• Proficiency in the use of Prezi and Visio will be an advantage.
  
  

Responsibilities

Financial Management

• Send all supplier quotes to the relevant Manager for sign-off.
• Submit all re-billing to the Finance Department.
• Implement measures to manage company resources efficiently and reduce overtime for staff by optimising staff allocations and appointments.
• Report on any issues that might cause financial losses in the company, such as electricity wastage, misuse of paper or printers, and non-adherence to the travel policy budget parameters, while identifying solutions to reduce or eliminate these inefficiencies.
  
  

Operational

Executive Support & Diary Management:

• Manage and coordinate the diaries of Executive Committee (Exco) members, ensuring efficient scheduling of meetings, appointments, and engagements.
• Arrange and oversee logistics for internal and external strategy sessions.
• Be the custodian for social matters and arrangements such as birthdays or special events in the Executive office.
  
  

Travel Management

• Responsible for the flight and accommodation bookings, keeping relevant personnel up to date and informed of booking information, options, and price implications, while ensuring adherence to approval processes.
• Oversee and coordinate both local and international travel for Executives and employees, including flights, accommodation, visas, and transportation.
• Arrange transportation and accommodation for global executives during visits, including airport transfers and in-country logistics.
  
  

Office Management

• Act as a Wellness Committee representative for Senior Management, driving initiatives that promote employee well-being.
• Communicate and diarise all important internal communication matters such as wellness initiatives or other social engagements with the Senior Management team.
• Ensure all catering requirements for training and meetings are done within budget parameters.
• Effectively manage boardroom bookings.
• Identify and provide solutions to streamline processes and increase efficiency in all aspects of the job.
  
  

Facilities Management

• Ensure that office spaces such as the reception areas, Exco offices, canteen areas and training rooms are well maintained and equipped.
• Liaise with the Facilities Manager, vendors and service providers to maintain a high standard of office maintenance.
• Serve as a member of the Health & Safety Committee, ensuring workplace safety and compliance with regulations.
  
  

HR Management

• Oversee the recruitment of resources for the department.
• Conduct bi-annual performance reviews with direct reports.
• Responsible for the development and training of direct reports.
• Initiate disciplinary action for direct reports that are non-compliant with company objectives, policies and procedures.
• Ensure sound and productive employee relations, good morale, and productive work culture across departments.
  
  

COMPETENCIES

• Interacting with People: Very lively, talkative and projects enthusiasm. Is focused on interacting and networking with people.
• Managing Tasks: Very effective at planning and organising, identifies clear priorities and milestones.
• Producing Output: Works at a fast pace, works well when busy and copes well with multi-tasking.
• Directing People: Very likely to take the lead, take control of things and coordinating people.
• Meeting Timescales: Conscientious about meeting deadlines, highly punctual and high unlikely to leave things unfinished.
• Following Procedures: Extremely rule following, procedural and risk averse.
• Upholding Standards: Uphold the highest standards and honour agreed commitments. Is discreet and maintains confidentiality.
• Checking Things: Very thorough and even perfectionistic, ensures that things are done properly, delivering high quality work with great attention to detail.
• Examining Information: Analyses and processes information very effectively when solving problems. Very curios and good at asking probing questions.
• Interpreting Data: Very effective in applying technology and working with numerical data when evaluating problems. Relies heavily on facts and hard, objective data when evaluating problems.
  
  

Job Category: Office Management

Job Type: Full Time

Job Location: Johannesburg