Barista Trainer

Job Advert Summary

We are recruiting for a Barista Trainer to liaise with Operations and Unit Managers to identify Barista training needs, coordinate training manuals as well as providing support to employees throughout the training process.

Established in 1975, Feedem is a large contract catering company in South Africa which manages in excess of 300 sites and employs more than 5 000 people ranging from dieticians, chefs and human capital specialists to hygiene experts.

We provide a wide range of catering and associated services to clients in all industries. We customise our catering and services according to their needs. Our services are offered with confidence as everything we do is underpinned by an ethical code and full compliance with all the relevant industry standards and regulations.

We have a country-wide footprint with our head office in Johannesburg, and regional offices in Cape Town, Durban, George, Worcester, Port Elizabeth, Rustenburg, Kimberley and Bloemfontein.

Minimum Requirements

Skills and Competencies

• Knowledge of specialty coffee, brewing methods, and drinks
• Ability to demonstrate proper brewing techniques
• Familiarity with various coffee equipment, including grinders and espresso machines
• Understanding of the principles of espresso extraction and milk steaming
• Ability to create coffee art and specialty drinks
• Ability to educate employees on coffee etiquette and flavour profiles
• Ability to provide training on proper hygiene and safety practices
• Presentation skills standards on training and coffee art delivery
• Identifying training gaps in organisation for Barista employees and providing training solutions to bridge those gaps effectively.

Qualifications

• Minimum 5 years’ experience in Barista Training, preferably in Hospitality or related service or retail industry.
• Experience working in a multi-skill fast paced changing environment essential.
• Experience in Training employees on how to operate espresso machines, building espresso drinks and how to deliver high quality service.
• Experience in Brew coffee and tea, fill orders for espresso drinks to company standards and customer requests.
• Valid Driver’s license with own vehicle

Duties and Responsibilities

Control and Organising:

• Developing and implementing training plans and materials for baristas
• Monitoring and assessing barista performance, providing constructive feedback when needed
• Ensure that the staff is properly trained and producing the highest quality coffee drinks.
• Ensure that the staff is knowledgeable with process of coffee roasting, griding, tamper, extraction, texturing and latte art.
• Motivate and encourage employees to learn and perform to the best of their abilities.
• Teaching barista skills such as coffee making, grinding, and milk steaming
• Providing guidance and support to baristas throughout their training.
• Ensuring that the beverage program at the units meets company standards
• Overseeing staff's training in use of equipment and maintenance, beverage construction, basic coffee knowledge, and adherence to company standards
• Assisting employees on how to take their orders, explaining menu items and addressing their questions
• Facilitate Barista training programmes as operations request.

Risk and Compliance

• Compliance with relevant regulations and standards.
• Ensure record keeping related to all the Barista training conducted within the organisation.
• Maintained all company driven cleanliness standards to ensure compliance with safety regulations.
• Ensure compliance with the health and safety regulations

Stakeholders Engagement

• Build and maintain effective support structure, relationships across units in the operations for seamless interactions.
• Support and collaborate with all Managers and Staff
• Collaborate with managers to design training manuals aligned with relevant machines in the units.
• Effectively guide employees through their learning experience, effective communication skills are essential.