Relationship Manager Corporate

Job Description Responsible for management of their function, devising implementing and providing input into the customer relationship management strategy.

Strategically and operationally manage and grow a portfolio of high revenue generating clients Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen
As part of our team in FNB Commercial Merchant Services, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change Relationship Manager Responsibilities:

• Signing up of new merchants (Corporate/Corporate Independents)
• Managing of relationships (Corporate/Corporate Independents)
• Queries, Admin & Escalations (Corporate/Corporate Independents)
• Attend meetings (Corporate/Corporate Independents/RMB/Internal) Business Development (Corporate/Corporate Independents
• Signing up of new merchants will cover from initial meetings with clients to discuss the clients’ solution requirements, to completion of application documents, to tracking of applications in fulfilment process and following through until installations complete
• Managing of relationships will be regular check-ins with clients managing of the MS business relationship, covering health checks and managing of issues
• Queries, Admin & Escalations will cover the day to day responsibilities of guiding clients on queries submission, following up and escalating where necessary internally. Admin also covers being in control of portfolio turnovers and income
• Attending meetings will cover being part of all meetings covering portfolio clients’ meetings, meetings with RM/RA at RMB and all internal meetings required
• Business Development will cover the improving of our organization’s market position and achieving financial growth. Working with RMB and managers to increase sales opportunities in our business. This will also cover promoting DCC to existing portfolios within our business

You will be an ideal candidate if you:

• Have obtained 3-5 years' experience in a Merchant Services Environment
• Have obtained a finance related qualification (NQF level 6, 7 etc.)
• Have been exposed to Relationship and Portfolio Management
• Have experience of dealing with high level customer queries
• Are not an unrehabilitated insolvent
• Must be based in Cape Town

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you are:

• Adaptable and curious
• Sales driven
• Thrive in a collaborative environment
• Client-centric

Apply now if you are interested in taking the next step. We look forward to engaging with you!
Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 16/06/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.