Claims Consultant Australia Nightshift
Telesure Investment Holdings (TIH)
Date: 1 day ago
City: Johannesburg, Gauteng
Contract type: Full time
Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.
Job Purpose
Process already-captured claims efficiently and accurately through drawing on
the relevant criteria to ensure standardisation across the organisation to enable
decision making on a claim.
Responsibilities
Customer Management (Internal)
Help manage customer by carrying out standard activities to complete the
customer request.
Data Collection & Analysis
Ask questions, collect data from a variety of sources, analyse information and
investigate claim.
Make decisions according to established criteria to ensure standardisation
across the organisation by accurately administrating and underwriting claims.
Use appropriate tools to accurately cost applicable claims on a day to day basis.
Work Scheduling and operational compliance
Organise own work schedule in order to get the job done, coordinating with
support services and completed work within SLA.
Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately). Remain up to date with current and new product knowledge to enable effective decision making.
Administration
Produce, update and provide best practice support to customers on the claims
administration process and other departmental systems, in line with claims
policy, rules and SLAs.
Correspondence
Respond to routine requests using telephonic conversation or emails (internal
and external).
Document Management
Create, organise and maintain files containing the correspondence relating to
policies and matters.
Document Preparation
Prepare and manage claim documentation for customers
Education
Matric / Grade 12/ SAQA Accredited (Advantageous) (Required)
Experience
1 or more years' Financial Services industry experience (Essential); Call Centre Experience (Essential); STI experience (Advantageous); 1 or more years' Claims Experience (Advantageous); At least 2-3 years’ experience in a Customer Service environment (Advantageous).
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
Job Purpose
Process already-captured claims efficiently and accurately through drawing on
the relevant criteria to ensure standardisation across the organisation to enable
decision making on a claim.
Responsibilities
Customer Management (Internal)
Help manage customer by carrying out standard activities to complete the
customer request.
Data Collection & Analysis
Ask questions, collect data from a variety of sources, analyse information and
investigate claim.
Make decisions according to established criteria to ensure standardisation
across the organisation by accurately administrating and underwriting claims.
Use appropriate tools to accurately cost applicable claims on a day to day basis.
Work Scheduling and operational compliance
Organise own work schedule in order to get the job done, coordinating with
support services and completed work within SLA.
Ensure claims are finalised within the set parameters (turnaround time, terms and conditions applied accurately). Remain up to date with current and new product knowledge to enable effective decision making.
Administration
Produce, update and provide best practice support to customers on the claims
administration process and other departmental systems, in line with claims
policy, rules and SLAs.
Correspondence
Respond to routine requests using telephonic conversation or emails (internal
and external).
Document Management
Create, organise and maintain files containing the correspondence relating to
policies and matters.
Document Preparation
Prepare and manage claim documentation for customers
Education
Matric / Grade 12/ SAQA Accredited (Advantageous) (Required)
Experience
1 or more years' Financial Services industry experience (Essential); Call Centre Experience (Essential); STI experience (Advantageous); 1 or more years' Claims Experience (Advantageous); At least 2-3 years’ experience in a Customer Service environment (Advantageous).
Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.
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