Insurance Risk Co-Ordinator - Head Office

Position Summary

Industry: IT & Internet

Job category: Insurance Management and Administration

Location: Randburg

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Tracker requires the services of an Insurance Risk Co-Ordinator. The successful candidate will be expected to identify trends, risks, or problem areas through the QA Compliance and other processes. The candidate will work closely with Call Centre staff, provide training and support to new staff, and on an on-going basis to existing staff. The successful candidate will also manage the complaints process, product knowledge assessments, and manage the customer survey process for the division.

Job Description

Key roles and responsibilities:

• Provide TFS Product training and assist with onboarding of new staff.
• Perform refresher training sessions and setting up of product knowledge assessments.
• Manage the QA compliance assessments process by escalating feedback to staff and management.
• Weekly and monthly reporting to staff, supervisors, and managers.
• Perform compliance checks on calls and written communication.
• Call centre visibility and real-time compliance checks.
• Managing the customer survey process.
• Capturing of complaints, monitoring, and actioning of trends.
• Engage, and provide steer and guidance, to supervisors and managers across the business.
• Identify risk and training needs.
• Implementing new processes to proactively mitigate, manage, and correct risks that are identified.
• Ongoing guidance, and support to contact-centre staff regarding financial services products.
  
  

Minimum Requirements

Qualifications, experience, and competencies required:

• Matric Certificate
• Short-term insurance qualification or recognised relevant qualification as per FSCA’s Fit and proper requirements or in the process of obtaining.
• RE 5.
• RE 1, or to be obtained in 1 year.
• Experience engaging with stakeholders at all occupational levels.
• 1 years’ training and presentation experience.
• Results and action orientated.
• Ability to work under pressure.
• Solutions focused.