Technical Manager – Electrical, Fire & Access Systems (Data Centers & Critical Infrastructure)

Purpose of the Role:
To lead and manage the technical maintenance operations across high-priority client facilities, including data centers and administrative buildings. The role ensures the implementation of effective maintenance strategies, compliance with SLAs, and continuous improvement in service delivery, safety, and technical performance.

Key Responsibilities:

Maintenance Management

• Drive execution of planned, preventative, corrective, and emergency maintenance strategies.
• Identify and mitigate maintenance risks across client properties and equipment.
• Ensure timely availability and suitability of parts and spares for maintenance tasks.
• Monitor and evaluate maintenance work for quality, cost-efficiency, and SLA compliance.

Technical Oversight

• Manage critical infrastructure including:
  • Generators (e.g., 17 EPS units at Telkom Park)
  • UPS Systems (e.g., 32 static UPS units)
  • Bulk Fuel Tanks (e.g., 11 tanks with 175,000L capacity)
  • Fire Detection & Suppression Systems
  • Access Control & Surveillance Systems
  • Solar PV Plant (3 MW, 1,118 panels, 3 inverters)
• Conduct equipment performance audits and failure analysis reporting.
• Provide technical support for projects and infrastructure upgrades.

Client & Contractor Engagement

• Act as primary technical liaison with clients for issue resolution and service delivery.
• Manage back-to-back SLAs with service providers and contractors.
• Conduct site audits, quality inspections, and contract meetings.
• Enforce corrective actions for SLA deviations.

People & Performance Management

• Lead a team of 12+ technical staff (Electrical, Fire, Access, Data Center Technicians).
• Develop shift rosters, manage leave, and ensure adequate staffing.
• Provide coaching, mentoring, and technical training.
• Monitor team performance and resolve conflicts in line with HR policies.

Compliance & Risk Management

• Implement and maintain HSE, ISO 9001 Quality, and Risk Management systems.
• Ensure adherence to OHS Act and client-specific safety protocols.
• Promote a culture of continuous improvement and innovation.

Budget & Resource Management

• Manage operations within allocated budgets.
• Optimize resource utilization across maintenance activities.
• Recommend cost-effective solutions and best practices.

Qualifications & Experience:

• Education: National Diploma / BTech / Degree in Electrical, Mechanical, or Civil Engineering.
• Experience: 5–7 years in technical maintenance, facilities management, or engineering services.
• Certifications: Valid SA Driver’s License; OHS Act & ISO 9001 knowledge.
• Technical Skills: SAP, MS Office Suite (Excel, Word, PowerPoint, Outlook, Project).
• Preferred: Experience in managing data centers, fire systems, and solar PV infrastructure.

Key Competencies:

• Strong leadership and team management
• Technical problem-solving and decision-making
• Client relationship management
• SLA and contractor performance management
• Risk assessment and mitigation
• Excellent communication and reporting skills