Quality Assurance Manager

Job Competency Profile: Quality Assurance Manager

Position Title: Quality Assurance Manager
Department: Learning and Development
Location: Florida, Roodepoort
Reports To: Group Learning and Development Manager

Job Purpose

The Quality Assurance Manager ensures that all training programs, assessments, and operations within the training centre adhere to national quality standards and regulatory requirements, including PSIRA, SAQA, and relevant SETA/QCTO. This role is responsible for maintaining accreditation, implementing internal audits, monitoring training quality, and improving training effectiveness nationally.

Key Responsibilities

• Develop and implement a quality assurance framework to ensure training programs meet national and regulatory standards.
• Ensure compliance with PSIRA regulations, SAQA unit standards, AVSEC regulations, and SETA/QCTO accreditation guidelines.
• Regularly conduct internal audits of training processes, assessments, and learner records to ensure compliance.
• Monitor and evaluate training delivery quality, including facilitators, assessors, and learner progress.
• Liaise with SETAs/QCTO, accrediting bodies, and external auditors to ensure ongoing accreditation and adherence to quality standards.
• Develop and implement strategies for continuous improvement in the training process.
• Conduct training evaluations and feedback sessions with learners, trainers, and employers to enhance program quality.
• Develop and manage systems for documentation, tracking learner assessments, moderation, and certification (Manage Administration Department).
• Review and update policies and procedures to meet industry best practices and regulatory changes.
• Compile and submit reports on quality performance, audit outcomes, and non-compliance issues to senior management.
• Ensure all trainers and assessors are up-to-date with quality assurance standards and conduct training and moderation as needed

Core Competencies (Behavioural Attributes)

Competency

Description

Attention to Detail

Precision in monitoring and auditing compliance and operational quality.

Analytical Thinking

Ability to assess training processes, identify inefficiencies, and implement improvements.

Problem Solving

Strong skills in identifying and resolving quality issues in training delivery.

Leadership and Influence

Ability to lead and guide training staff in adhering to quality standards and regulatory frameworks.

Communication Skills

Clear communication for internal reporting, external engagements, and instructional guidance.

Continuous Improvement Focus

Proactively seeks opportunities to improve training quality and operational effectiveness.

Stakeholder Relationship Management

Building strong relationships with external bodies such as SETAs/QCTO, PSIRA, AVSEC and SAQA.

Functional Competencies (Technical Skills & Knowledge)

Competency

Description

Quality Management Systems

In-depth knowledge of quality assurance frameworks and standards, including ISO 9001 or relevant standards for education and training.

Regulatory Knowledge

Familiarity with PSIRA, SAQA, AVSEC, and SETA/QCTO compliance requirements, regulations, and processes.

Assessment and Moderation Processes

Understanding of the full learner assessment cycle, including internal moderation and standardisation processes.

Audit & Compliance

Proficient in conducting internal audits, tracking compliance, and preparing for external audits.

Training Delivery Oversight

Knowledge of adult learning principles, effective training delivery, and evaluation methodologies.

Document Management Systems

Skilled in managing learner records, compliance documentation, and training materials.

Report Writing & Analysis

Ability to generate clear, accurate reports on quality assurance activities and findings.

Continuous Improvement Tools

Familiarity with tools for process improvement in training operations.

Qualifications and Experience

Requirement

Description

Minimum Qualification

National Diploma in Education, Quality Management, Training & Development, or related field.

Experience

Minimum 5 years in a quality assurance or training management role, preferably in a regulated or accreditation environment.

Certifications

Registered Assessor and/or Moderator qualification (preferable).

Systems Knowledge

Proficiency with LMS (Learning Management Systems) or QMS (Quality Management Systems), and MS Office Suite.

Regulatory and Compliance Knowledge

• PSIRA: Ensures all training complies with the Private Security Industry Regulatory Authority's standards and regulations.
• SAQA: Expertise in SAQA unit standards and accreditation procedures.
• SASSETA: Knowledge of the Sector Education and Training Authority's regulations for the safety and security sector (including QCTO and AVSEC).
• ISO 9001: Knowledge of global quality management standards applicable to training environments.
• POPIA: Ensures compliance with the Protection of Personal Information Act in handling learner data.

Performance Indicators

• Compliance rate with internal and external audits.
• Improvement in training outcomes (pass rates, learner satisfaction, etc.).
• Timeliness and accuracy of audit and evaluation reports.
• Successful maintenance of accreditation with SETAs and PSIRA.
• Effective implementation of continuous improvement strategies.

Key Challenges

• Ensuring consistent quality across multiple training centres and diverse learner populations.
• Navigating regulatory changes and updates from PSIRA, SAQA, AVSEC, and SETA/QCTO.
• Balancing quality assurance processes with the day-to-day operational requirements of training delivery.