Manager National Chains

At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional to join our dynamic team as a Manager National Chains to join our dynamic team of #Changemakers

Purpose of the Job:
To manage and lead the sales team nationally within the Retail National Chains Postpaid channel.

Main Responsibilities

Strategic Development and Implementation

• Participate in the development of and implement a postpaid marketing services strategy, as deemed appropriate by Cell C’s Service providers. The focus is on the retail chains channel

Business Development

• Build and steadily increase sales volume in the chains postpaid market to achieve competitive advantage. Involves identifying new business opportunities
• Onboard new channels, managing commercial agreements and channel roll-out, encompassing technical specifications, Vendor loading and inter departmental account integrating with support departments

Market Share

• Steadily increase market share in the chains postpaid segment, using market penetration techniques

Customer Experience

• Ensure customer satisfaction by meeting customer expectations
• Mediate and negotiate resolution of customer complaints

Service Quality and Performance

• Enhance postpaid chain service quality and performance. Includes an analysis of implied costs, and an analysis of the feasibility of new services

Cost, Budget and Reporting Management

• Manage the budget for the National Chains (Postpaid) Unit. Participate in the development of the budget for this Unit. Review and recommend expenditure.

Staff Management

• Assign, monitor and coordinate assignments (plan and organise work)
• Provide technical, procedural and policy guidance
• Participate in the recruitment and hiring of staff for the Unit
• Evaluate performance of direct reports (conduct performance appraisals)
• Participate in handling labour relations issues (e.g. disciplinary hearings)
• Career development for direct reports (counselling, coaching, identify KPA’s,
• Career planning, goal setting)
• Determine training needs and identify training courses for direct reports

Perform any related duties as requested by Management

Qualifications

• B Comm Degree

Experience

• 2-3 year’s experience in the FMCG Customer marketing. Including at least 1-2 years management experience
• Involvement in a start-up operation preferable
• Relevant experience in marketing and sales
• Understanding of marketing, sales models and frameworks

"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."