Senior Credit Controller (National)

Direct Reporting Line:
Debtors Manager

Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

• Oversee the assigned Credit Control Team, which includes credit controllers and senior credit controllers. Regularly monitor their performance and ensure accounts are allocated fairly and appropriately.
  
• Assist the Debtors Manager in ensuring the Credit Control Team meets its monthly targets, while taking responsibility for driving activities that guarantee these goals are achieved.
• Assist the Debtors Manager in monitoring team performance and implementing strategies to drive positive improvements. This includes providing continuous training and coaching for all credit controllers and senior credit controllers, while regularly reporting progress to the Debtors Manager
• Responsible for oversight and supervision of credit control team functions, deliverables, quality and output. Work closely with Head Finance and NSCC to ensure risks addressed and mitigated
• Manage the IIE Assist books to ensure all queries are resolved within the required SLA
• Oversee the management of KPAs (Key Performance Areas) and the performance of the SCC , ensuring goals are met and performance standards are maintained.
• Oversee the management of the debtors' aging process, focusing on holds, statuses, payment terms and master data, ensuring accurate and up-to-date records as part of NSCC's broader debtors management function.

• Approve refunds in accordance with the required Delegation of Authority (DOA).
  
• Oversee the management of the H2H (Host-to-Host) debit order process, ensuring smooth and accurate execution.
• Ensure all master data is accurate, up-to-date, and promptly corrected whenever necessary.
• Manage department communication regarding SMS and letters. Ensure that all letters are dispatched by the SCC, while SMS reminders are sent out .
• Assist with the allocation of payments and other administrative tasks performed by credit controllers, senior credit controllers, or the Debtors Manager as needed. Handle additional ad hoc administrative duties as required.
• Oversee the management of credit balances and unallocated accounts, ensuring accurate tracking and resolution
• Approve AODs (Acknowledgement of Debt) to ensure they meet the required standards and specifications.
• Ensure that all requirements are fulfilled regarding Excalibur notes and the accurate loading of PTPs (Promise to Pay)
• Management of the Consumer Profile Bureau Tracing, ensuring accurate tracking and updates of consumer information for effective credit control
• Management of Cancellations and Appeals process.

• Communicate with internal departments as needed to ensure an accurate and up-to-date status of student accounts.
• Foster long-term relationships and trust with students and account payers through clear, open, and engaging communication. Ensure the team consistently maintains high standards of email and call etiquette, while prioritizing customer service excellence in all interactions.
• Effectively addressing account payer complaints.
• Assist with the management of student and account payer queries through Freshdesk (IIE Assist), ensuring efficient distribution and resolution of support tickets, particularly in the absence of the Campus Senior Credit Controller.

• Management of all trackers related to department administration is maintained and updated ( Debit Orders, Letters, De Reg, Suspensions, cancellations and Appeals.

Minimum Qualification Requirements:

• Minimum of Credit Management Certificate/Diploma Bookkeeping /Financial qualification advantageous

• Minimum of 2 years Supervision experience, minimum of 3 years credit control experience.
  

• Competitive salary commensurate with experience.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support:

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