Member Services Escalations Consultant
Beekman Group
Date: 23 hours ago
City: Port Shepstone, KwaZulu-Natal
Contract type: Full time
Key Performance Areas:
- The successful candidate will be responsible for resolving member queries, both written and verbal in compliance with agreed service level standards
- Maintain call rate standards.
- Consult with members face to face.
- Member cancellations and retentions.
- Perform various administrative and general office duties.
- Highly detail-oriented, organized, and methodical with excellent follow-up to meet customer expectations and deadlines.
- Resolving complex complaints and queries in compliance with agreed service delivery standards.
- Adherence to Online Reputation standards.
- Matric essential
- Leisure industry knowledge is preferable.
- Flexible working hours and overtime if and when required.
- Customer Services and Call Centre experience.
- Working knowledge of social media and online booking channels is preferable.
- Excellent verbal and written communication skills
- Ability to deal with members in a professional and courteous manner.
- Above average computer literacy
- Ability to work under pressure.
- Ability to work independently, and as part of a team.