Sales Coordinator

Job Purpose

The Sales Coordinator role supports the processes within the Business Development team, business vertical represented. The ideal candidate will be highly organized, detail-oriented, proactive, customer-focused, and capable of multitasking in a fast-paced environment.

Key Responsibilities

Sales Support:

• Provide administrative support to the BLD Formal Business Development teams, including managing phone calls, responding to inquiries, and scheduling applicable appointments.

Lead Management:

• Assist in managing leads through the sales pipeline, including lead qualification, follow-ups, and maintaining accurate records in the CRM system.

Order Processing:

• Process sales orders efficiently, ensuring accuracy and timely customer delivery.

Sales Documentation:

• Prepare and maintain all sales-related documentation, such as quotes, proposals, contracts, and invoices from beginning to end or as and where required.

Cross-functional Collaboration:

• Collaborate with other departments, such as marketing, finance, and operations, to support sales initiatives and projects at a regional level.

Administration:

• Produce, update, and provide best practice support on MS documents, databases, and other systems to support the work of more senior colleagues.
• Tasks could include purchasing materials, entering budgetary information, time and expense recording, warehouse and stock control, and similar activities as required by the Sales Manager and National Sales Manager.

Centralized Reporting:

• Drives centralized reporting to action and completion, providing timely feedback to the Business Development verticals for continuous improvement.

Competencies

• Ensures Accountability: Holds self and others accountable to meet commitments.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively: Develops and delivers multi-mode communications that clearly understand different audiences' unique needs.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Drives Results: Consistently achieves results, even under challenging circumstances.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Tech Savvy: Anticipates and adopts innovations in business-building digital and technology applications to support customer requests.
• Action Planning: Develop appropriate plans or perform necessary actions based on recommendations and requirements.
• Data Collection and Analysis: Analyze data trends for report use to help guide decision-making.
• Commercial Acumen: Apply understanding of the business environment and objectives to develop solutions.
• Computer Skills: Support business processes by understanding and effectively using standard office equipment and software packages.
• Planning and Organizing: Plan, organize, prioritize, and oversee activities to meet business objectives efficiently.
• Policy and Procedures: Develop, monitor, interpret, and understand policies and procedures, ensuring they match organizational strategies and objectives.
• Verbal Communication: Use clear and practical verbal communication skills to express ideas, request actions, and formulate plans or policies.
• Customer and Market Analysis: Conduct research and Analyze data to develop a comprehensive understanding of customer and market conditions.
• Data Control: Acquire, organize, protect, and process data to fulfill business objectives.
• Office Systems: Select, deploy, and get the best results from the most appropriate office system.
• Proficiency in Microsoft Office Suite and CRM systems.

Education

• Matric - Essential
• A certificate in business administration, office management, or related field would be advantageous.

Experience

• 2 years of proven experience in a sales support or administrative role.