Solutions Consultant

Job Purpose

The Solutions Consultant is a key member of the National Solutions Business, responsible for driving new merchant acquisitions, expanding product offerings, and ensuring customer retention and satisfaction across the region. This role focuses on acquiring merchants for the Kazang Agency Agreement and merchants with POS integrations, while also supporting the Marketing to the Max business by collaborating with Regional Betway staff to distribute devices and sign up merchants. The ideal candidate will have a strong sales and business development background, a deep understanding of merchant acquisition strategies, and a commitment to delivering excellent customer service.

Key Responsibilities

Merchant Acquisition & Sales:

• Acquire new merchants on the Kazang Agency Agreement, building and maintaining a strong pipeline of potential clients.
• Facilitate the acquisition of merchants requiring POS integrations, ensuring seamless onboarding and integration processes.
• Drive sales of regional solutions, expanding the range of products and services offered to merchants.
• Meet and exceed sales targets and KPIs set by the Business Development Manager.

Support for Marketing to the Max:

• Collaborate with Regional Betway staff to distribute devices and ensure timely sign-up of new merchants.
• Assist in coordinating regional marketing efforts, ensuring alignment with business development goals.
• Provide ongoing support and training to merchants as part of the sign-up and integration process.

Customer Retention & Satisfaction:

• Develop and implement strategies for retaining merchants and ensuring ongoing satisfaction.
• Build and maintain strong, long-lasting relationships with key merchant accounts.
• Act as the primary point of contact for regional merchants, addressing their needs and concerns proactively.
• Provide post-sales support and ensure the smooth functioning of all POS systems.

Collaboration & Reporting:

• Work closely with the Business Development Manager - National Solutions to align strategies and objectives for the region.
• Regularly report on regional performance, sales metrics, and market trends to management.
• Collaborate with internal stakeholders (e.g., marketing, technical teams) to ensure seamless service delivery and customer success.

Market Expansion & Product Development:

• Identify and develop new market opportunities to expand the reach of Kazang products and services.
• Play an active role in driving the growth and development of new products in the market.
• Stay updated on industry trends, competitor offerings, and emerging technologies to ensure a competitive advantage

Competencies

• Strong knowledge of POS systems, merchant acquisition strategies, and the retail or payments ecosystem.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a cross-functional team.
• Strong problem-solving skills with the ability to address client concerns and needs effectively.
• Flexibility and adaptability to meet changing business requirements.
• Experience in marketing or customer-facing roles is a plus.
• Strong business acumen and a results-oriented mindset.
• Customer-focused with a passion for delivering excellent service.
• Self-motivated, proactive, and driven to achieve targets.
• Strong organizational and time management skills.
• Ability to travel regionally as required.

Education

• Matric is essential.
• Degree or Diploma (or studying towards) would be advantageous.

Experience

• Minimum of 3-5 years of experience in sales, business development, or a similar role in a related industry (preferably in merchant acquisition or POS systems).
• Proven track record of meeting or exceeding sales targets.