Assistant General Manager

Assistant General Manager (AGM) supports the General Manager in overseeing daily restaurant operations, ensuring the delivery of an exceptional guest experience, and driving financial performance. This role involves managing administrative tasks, monitoring key performance indicators (KPIs), planning and executing business strategies, and leading training and development initiatives. The AGM will also contribute to business acquisition efforts and the activation of promotional campaigns. The ideal candidate will have strong leadership skills, a strategic mindset, and a commitment to excellence in all aspects of restaurant management.

Total Guest Experience

• Service Excellence: Ensure that all guests receive outstanding service, addressing any issues or concerns promptly and effectively.
• Guest Feedback: Monitor and analyze guest feedback to identify areas for improvement and implement strategies to enhance the overall dining experience.
• Standards Enforcement: Uphold and enforce the restaurant’s service standards and ensure all staff are aligned with the vision of delivering an exceptional guest experience.

Financial Management

• Budget Oversight: Assist in managing the restaurant’s budget, including monitoring expenses, revenue, and profitability.
• Cost Control: Implement and oversee cost control measures to optimize profitability while maintaining high service and quality standards.
• Financial Reporting: Review and analyze financial reports, including sales, labor costs, and inventory levels, and provide recommendations for improvement.

Administration and KPI Management

• Operational Efficiency: Oversee daily administrative tasks, including scheduling, inventory management, and compliance with health and safety regulations.
• KPI Monitoring: Track and analyze key performance indicators (KPIs) to assess restaurant performance and identify areas for improvement.
• Reporting: Prepare and present regular reports on operational and financial performance to the General Manager.

Planning and Execution

• Strategic Planning: Collaborate with the General Manager to develop and execute strategic plans for achieving business goals and objectives.
• Operational Execution: Ensure effective implementation of operational strategies and initiatives, including menu changes, service improvements, and special events.
• Problem Solving: Address and resolve operational challenges and implement solutions to improve overall restaurant performance.

Training and Development

• Staff Training: Assist in developing and delivering training programs for new hires and existing staff to ensure they meet the restaurant’s standards.
• Performance Management: Monitor staff performance and provide feedback, coaching, and support to foster professional growth and development.
• Talent Development: Identify and nurture potential future leaders within the team to build a strong and capable workforce.

Business Acquisition and Campaign Activation

• Business Development: Contribute to efforts aimed at acquiring new business and increasing customer base through networking, promotions, and community engagement.
• Campaign Management: Support the planning and execution of marketing campaigns and special promotions to drive sales and attract new guests.
• Market Analysis: Assist in analyzing market trends and competitive landscape to identify opportunities for business growth and development.

Qualifications:

• Proven experience in restaurant management or a similar role, with a strong understanding of restaurant operations and financial management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to analyze financial data and make data-driven decisions.
• Strong organizational and multitasking abilities.
• Experience in training and developing staff.
• Knowledge of marketing strategies and business development.