Key Account Lead

Main purpose / objective of the position:

Full operational responsibility of below service lines:

• Client engagement – Ensure regular meetings and be a trusted partner and escalation point
• People leadership – Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement)
• Commercial and Contractual accountability – Full understanding and accountability of all key P&L & KPI drivers
• Extensive understanding of contractual drivers across portfolio
• EHS culture – Ensure all accounts are fully compliant and drives the correct EHS behaviors
• Sourcing and Supplier management
• Ensure effective supplier management and sourcing support
• Internal stakeholders – Ensure smooth working relationship with all internal stakeholders
• Sales and Growth – Partner with clients to ensure organic growth across portfolio
• Be part of working groups for various business development requirements
• Project management – Prepare and support site team with 3-year plans & assist site managers with tender plans and transitions
• Developing and presenting of business cases
• Coordinate and conduct regular project follow up meetings with PMO team and client
• Review alliance plans and train site managers
• Track and support the account team for programs in the alliance plan
• Track and support the account team for programs in the alliance plan
• Create and track employee performance goals & KPI’s
• Drive and monitor employee training requirements
• Budget management and monthly tracking
• Support and drive client savings initiatives

Governance:

• Attend local governance calls (factories monthly and offices quarterly)
• Participate in TCO/finance review calls for each site (monthly)
• Conduct monthly touchpoint calls for Tier 3 offices
• Attend and convey topics in weekly internal control calls to site managers
• Hold weekly one-on-one calls with site managers
• Be present at bi-weekly/monthly forums, including EHS Forum, Hard Services, and Site Sustainability

Decision making authority:

• IFM Operational Decision maker
• Commercial Approvals and Cost allocation
• Management of CMMS, CFMS and related systems
• Management of services and client contracts
• Compliance to the OHS Act and other statutory requirements

Experience / Education:

Inherent requirements for the position (non-negotiable):

• A minimum of 10 years’ experience as a Regional or Account Lead
• Position requires a strong People Manager with a proven track record of managing successful and profitable accounts/portfolios across manufacturing and commercial sectors, industries and countries in Africa a must
• Minimum qualifications - Technical background or Bachelor’s degree/Diploma in engineering or related field e.g. Mechanical Engineering
• Financial experience: responsible for accounts financial performance; full understanding of commercial and financial business principles. (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
• Project management skills and experience
• Must have been in the Facilities Management field previously.
• Must have some experience in manufacturing.

Additional demonstrable requirements:

• Business Writing Skills – emails and reports
• Financial / Numeracy Skills – Full understanding of financial principles
• Quality/standards awareness and implementation – as per contractual requirements
• Knowledge of Contract management – SLA’s/KPI’s, Compliance
• Above average Computer Literacy – Excel, Word, PowerPoint
• People Management – HR principles, performance management
• Leadership - coaching and mentoring skills.
• Presentation Skills
• Problem solving
• Negotiation
• Conflict resolution
• Analysis of data trends
• Innovative
• Ability to interpret Maintenance plans, condition assessment of structures and fixed assets
• Asset lifecycle management
• Strong analytical and problem-solving skills
• Must be able to manage operations remotely

Knowledge required:

• Knowledge of Integrated Facilities Management Services (IFM)
• Manufacturing Acumen a must
• Knowledge of industry best practices and regulatory requirements
• Workable technical knowledge
• Project Management Principles
• Sales and Growth targets
• Knowledge of Company policies and procedures
• Administration principles and reporting
• Workable knowledge of statutory requirements
• Knowledge of cost budgeting and control
• CMMS and CFMS Knowledge

Competencies required:

• Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude"
• Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial.
• Ability to chair a disciplinary enquiry

Interface / relationships with:

Other Key Positions:

• Executive Leadership, CBX & CBRE Senior Leadership, Country Leadership, Enterprise Leadership, Excellerate Services Leadership, Account Teams, Support teams (Finance, HR, IT, EHS)

External Parties (Clients, Enterprise Teams)

• Client Structures
• Enterprise Teams
• Suppliers