Regional Admin Supervisor

A vacancy exists for a Regional Admin Supervisor within Kazang – Micro Merchant, in Century City, Cape Town.

The Regional Admin Manager plays a critical role in supporting the operational efficiency and administrative functions of the region.

This role is responsible for overseeing system processes, managing device and inventory operations, ensuring compliance with SOPs, and providing frontline support to Field Managers (FMs), Representatives (REPs), and administrative staff.

The Regional Admin Manager ensures the smooth execution of day-to-day activities, coordinates key regional meetings and communications, and actively supports data integrity and issue resolution across platforms such as KSICS, Freshdesk, CR, and Geofield.

A successful candidate will be highly organized, detail-oriented, and capable of balancing multiple priorities while driving continuous improvement in administrative processes.

Key Responsibilities include, but are not limited to:

• Review and approve reversal requests from Customer Care in line with SOPs.
• Distribute incoming leads to the appropriate team members.
• Manage and track device movements, including unrecoverable, stolen, and Catch-All system devices.
• Maintain and administer the KSICS system, including issue resolution and data monitoring.
• Provide daily operational and system support to REPs, FMs, and Admins.
• Coordinate weekly vehicle inspections and support regional stock takes.
• Process monthly device orders submitted by FMs.
• Support RM with administrative tasks and monthly communications.
• Schedule and prepare for monthly team meetings with REPs, Agents, and Admins.
• Utilize systems such as KSICS, Freshdesk, CR, and Geofield for daily operations and tracking.
• Contribute to ad hoc projects and special assignments as needed.
• Assist in driving administrative improvements and implementing best practices.
• Will provide coaching/development of Admin team.

In order to be considered for this position, the following requirements must be met:

• Relevant tertiary qualification.
• Strong organization and administrative skills.
• Excellent attention to detail.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Technical Comptencies:

• Systems & Tools Proficiency – Skilled in using operational and customer systems such as KSICS, Freshdesk, CR (Customer Records), and Geofield for tracking, reporting, and issue resolution.
• Data Management & Reporting – Capable of managing large datasets, analysing trends, and generating accurate reports to support regional decision-making.
• Device & Inventory Management – Understands processes for tracking, allocating, and reconciling devices across regions, including stolen or unrecoverable items.
• Process & SOP Adherence – Strong knowledge of Standard Operating Procedures (SOPs) and ability to implement and ensure compliance across all administrative functions.
• Communication & Collaboration Platforms – Proficient in tools for team coordination and communication (e.g., Microsoft Office Suite, Outlook, Teams, or similar platforms).

Behavioural Competencies:

• Attention to Detail – Ensures accuracy and thoroughness in administrative processes, reporting, and system management.
• Organizational Skills – Effectively manages multiple tasks, schedules, and priorities across regions.
• Communication Skills – Clearly conveys information across diverse teams and stakeholders, both verbally and in writing.
• Problem-Solving – Proactively identifies issues and implements practical, timely solutions.
• Collaboration – Works effectively with regional teams, field managers, customer care, and leadership.
• Accountability – Takes ownership of responsibilities and follows through on commitments.
• Adaptability – Responds positively to change and adjusts priorities to meet evolving business needs.
• Initiative – Takes proactive steps to improve processes and drive operational efficiency.
• Confidentiality and Integrity – Handles sensitive information with discretion and upholds company values.
• Customer Service Orientation – Supports internal and external stakeholders with professionalism and responsiveness.