Specialist: Monitoring and Reviews - Polokwane

Job Advert Summary

The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

MAIN PURPOSE OF THE JOB

The primary purpose of this role is to manage and monitor client accounts, ensuring compliance with bank policies and regulatory requirements. This involves tracking and following up on loan conditions, insurance, and instalment payments; maintaining and updating account management systems; conducting financial analyses; and managing risk events. The role requires effective communication with clients, resolving queries and complaints, and collaborating with various stakeholders to provide insights and enhance credit granting processes. Additionally, the role includes responsibilities such as overseeing special mortgage interest concessions, facilitating refunds, handling legal escalations, and ensuring accurate and timely reporting.

Key Performance Areas

1. Proactive Portfolio Monitoring Management

• Diaries required activities monitoring client accounts in accordance to prescribed policies, processes and procedures and follow up of loan conditions;
• Follow up on insurance ceded to the bank.
• Update of the Account Management System (AMS) on SAP and Excalibur with comprehensive details on account actions and reclassify account to the correct status as and when the status changes.
• Implement and monitor cession payments and facilitate refunds where surpluses occur.
• Attend to the reviewing of special mortgage interest concessions as prescribed by policy.
• Attend to the reviewing of special mortgage interest concessions as prescribed by policy.
• Client risk rating and KYC.

Monitoring of the expected Instalment due

• Draw list of expected instalments from the IT system 3 months in advance.
• Verify instalment amounts to ensure correctness and rectify if needs be.
• For final instalments; verify calculations and ensure cancellation costs have been included.
• Provide Relationship Bankers with list of NOP’s.

Conduct Financial Analysis

• Obtain the man.
• Obtain the Management Accounts/ audited financial statements as per the loan conditions timelines and enable the Client Analyst.
• Utilising the catalogue of early warning signals, risk tools as well as the agronomical assessments obtained from the Specialist: Agricultural and Advisory Support; identify signs of distress and report Provincial Head.

Adhoc functions

• Attend to settlement and guarantee requirements on request from client and/or representatives.
• Attend to refund of overpayments as per the Delegation of Powers.
• Compile endorsements for uncleared payments.
• Interaccount transfers where necessary.

2. Drive and ensure adherence to the governance, risk & controls and management thereof in line with the Land Bank’s Risk & Compliance Framework

• Maintain customer account information on the bank’s systems in line with the Bank’s current records management policy.
• Compile various reports as required for the different governance structures and obtain sign-off and approval from Specialist before sending out reports.
• Maintain the relevant systems as required – SAP,OnBase, Escalibur etc.
• Ensure compliance to bank policies as well as legislation.

3. Manage Stakeholder Relationships

Query/Complaint Resolution

• Resolve client enquiries, queries and complaints within the agreed timelines in line with the customer charter.
• Attend to walk-in clients.
• Ensure continuous engagement with service providers including attendance and/or participation in the relevant forums as applicable to ensure a hands-on approach and effective collaboration.
• Provide insights to credit on reasons for defaults and litigation to assist enhancement of credit granting provisions, use of risk indicators and reduction of errors.
• Ensure all communication with clients is clearly documented through responsible tasks leveraging Escalalibur.

Preferred Minimum Education and Experience

• 3 year Bachelor degree/or advance diploma
• 3 to 5 years' experience in:
  o Banking
  o Account Management / Client portfolio management
  o Debt recovery /Collections
  o Business / Credit Analysis
  o Financial Analysis/Spreading

Critical Competencies

• Communication
• Interpersonal
• Administrative
• Decision Making
• Analytical
• Customer Focussed
• Problem solving
• Reporting
• Negotiation
• Computer Literacy
• Credit Process
• Risk Management

Additional Requirements

• Travel as and when required.
• Extended hours as and when required.
• Valid SA Driver’s License