Administrator

We are currently seeking a dedicated and detail-oriented Airport Admin Assistant – Ticketing & Reservations to join our dynamic team. This role plays a vital part in ensuring seamless airport operations by managing ticket bookings, coordinating reservations, and providing administrative support. The ideal candidate will have a passion for aviation, exceptional customer service skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:
Assist with airline ticketing and reservation processes for both domestic and international flights
Coordinate with passengers and travel agents to manage booking inquiries, changes, and cancellations
Maintain accurate records of customer interactions, transactions, and ticketing information
Ensure all documentation complies with airline and airport regulations
Provide administrative support to airport operations including data entry, filing, and reporting
Handle incoming calls and emails related to reservations, schedules, and flight information
Communicate with airline representatives to confirm bookings, resolve discrepancies, and manage last-minute changes
Deliver high-quality service with professionalism and a customer-first attitude
Support airport check-in procedures when necessary during peak times

Required Skills and Qualifications
High school diploma or equivalent; a degree or certification in Travel & Tourism or related field is a plus
Strong communication and interpersonal skills
Proficiency in MS Office and reservation software (e.g., Amadeus, Galileo, Sabre, or similar)
Ability to multitask and prioritize in a fast-paced work environment
Excellent attention to detail and organizational skills
Fluent in English; additional languages are an asset

Experience
1–3 years of experience in ticketing, reservations, or administrative support in the aviation/travel sector
Prior experience working in an airport or with an airline is highly desirable
Freshers with relevant training or internships may also be considered

Working Hours

Flexible working shifts, including weekends and holidays
Rotational shifts: Morning, Afternoon, and Night
Average of 40 hours per week with possible overtime during peak travel seasons
Knowledge, Skills, and Abilities
Knowledge of airline booking systems and airport administrative protocols
Ability to maintain composure under pressure
Strong customer service orientation and problem-solving capabilities
Ability to work collaboratively in a team and independently when required
Awareness of travel policies, visa requirements, and airport security regulations

Benefits:
Competitive salary package
Travel perks and discounted tickets
Paid vacation and sick leave
Health and wellness programs
Career development opportunities and training programs