ZAF-HCXH Specialist Clerk, MSS

• Strong interpersonal skills
• Strong verbal & written communication skills
• Problem solving skills
• Time management
• Adaptable & Proactive
• Microsoft office skills
• Emotional intelligence
• Knowledge of PANDA/SAP and ODBC

• Matric/Grade 12 – Mathematics & English
• National diploma/Equivalent in Logistics/SCM/ Sales and Marketing/ Business related

Minimum of 2 years of experience in Customer Service, Logistics, Automotive aftersales environment or a related field

• Maintain clear and effective communication with dealers, ensuring they are informed about their orders and any potential issues.
• Respond & follow up on dealer inquiries regarding parts availability, pricing, order status, parts claims and order cancellations.
• Respond promptly to dealer inquiries via helpdesk parts ticketing system, phone, and email.
• Acting as a first point of contact for dealers.
• Resolve dealer & customer concerns and escalate issues to appropriate departments when necessary.
• Provide appropriate solutions and alternatives to dealers within the provided turnaround times; follow up to ensure resolution.
• Maintain a positive attitude and calmly respond to customers/dealers’ complaints.
• Work closely with other departments, such as warehouse and aftersales teams, to ensure timely resolution of issues.
• Ability to multi-task and work in a fast-paced environment.
• Assist with price deviation requests.