Customer Accounts & Billing Officer

Are you a detail-oriented and tech-savvy individual with a passion for customer accounts and support operations? We’re looking for a Customer Accounts & Support Coordinator to join our dynamic team and play a vital role in managing financial transactions, customer support systems, and key document processes

Key Responsibilities

Customer Accounts – Xero

• Review and reconcile daily sales and receipt transactions
• Manage bill runs and ensure data accuracy prior to imports
• Coordinate billing files with branch Finance teams
• Perform accounts receivable reconciliations
• Support both NCE and Legacy billing models

Customer Support – Freshdesk

• Maintain and configure Freshdesk fields and settings
• Allocate support tickets to the appropriate teams
• Process manual orders when required

Document Management – SharePoint

• Maintain customer folders and ensure up-to-date content
• Track and manage daily unbilled items
• File and update customer data within FGTG Analytics

Rebates & Incentives

• Provide support with allocation and tracking of rebate/incentive processes

What We’re Looking For

• Proficient in Xero or similar accounting software
• Experience using Freshdesk (or other support platforms)
• Confident working with SharePoint and structured document systems
• High attention to detail and accuracy
• Strong communication and stakeholder liaison skills
• Self-motivated, organised, and able to manage multiple priorities

Minimum Requirements

• Diploma in Finance or Equivalent NQF Level 5 Qualification
• Minimum 2–3 years’ experience in a similar role (accounts administration, billing or customer support)
• Working knowledge of Xero or equivalent accounting software (advantageos)
• Experience using customer service platforms (e.g. Freshdesk, Zendesk, etc.)
• Proficient in Microsoft Office (especially Excel)
• Comfortable working with SharePoint or similar document management tools
• Excellent written and verbal communication skills
• Strong numerical and analytical abilities
• High level of accuracy and attention to detail
• Ability to manage time effectively and work independently