Front Office Receptionist/Host
Hyatt Regency
Date: 20 hours ago
City: Cape Town, Western Cape
Contract type: Full time
Organization- Hyatt Regency Cape Town
Summary
Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.
Duties and Responsibilities but not limited to:
Qualifications
Skills and Qualifications:
Summary
Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.
Duties and Responsibilities but not limited to:
- Greet and welcome guest in a professional and friendly manner.
- Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
- Checking guests in and out of the hotel.
- Maintaining guest accounts and processing guest transactions during their stay
- Dealing with any and all special needs or requests from guests during their stay.
- Handle reservations, inquiries and guest concerns promptly.
- Coordinate with housekeeping and other departments to ensure seamless guest experiences.
- Maintain accurate records and manage administrative tasks.
Qualifications
Skills and Qualifications:
- A minimum of 2 years' experience as a receptionist within the hospitality industry.
- Strong communication and interpersonal skills.
- strong organisational abilities and attention to detail.
- proficiency in OPERA
- Flexibility to work shifts, including weekends and public holidays
- Proficiency in Microsoft Office
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