R & S Team Lead

Job Purpose

The primary purpose of the role is to lead and direct the operational support of the Reconciliation & Settlement squad, the related production environment, implementations, projects and ensuring continuous improvement of preventative and proactive measures to enable a reliable and stable environment for supply of financial information. The primary purpose of the role is to lead by example the operational support for processing daily electronic data, transactions, reviewing financial reports for accuracy, and ensure reconciliation & settlement reports are accurate and delivered, on time and to the intended destinations. This role will also be tasked with analysing future software solutions for transitions, assisting with creating automated procedures for reconciliation, and ensuring compliance to PCI DSS standards. Therefore, this Team Lead role involves solving problems by analysing reports and related large data chunks and presenting meaningful outcomes of the production reports, ensuring continuous monitoring and improvement of the Reconciliation and Settlement processes and functions including preventative and proactive measures and daily checks to enable system stability, accuracy, quick turnaround.

Key Responsibilities

• Lead the R&S team to deliver timely, accurate reconciliation and settlement reports.
• Manage technical support issues (2nd and 3rd line) for internal stakeholders and external clients.
• Monitor production systems, conduct trend analysis, and ensure preventative maintenance.
• Drive escalations, incident management, and service level adherence.
• Develop your team through coaching, mentoring, and performance management.
• Collaborate with cross-functional squads and external partners to improve service delivery.
• Provide financial insights and support IT and finance projects and transitions.

Competencies

Customer Focus

• Builds strong customer relationships.
• Delivers customer-centric support and solutions.
• Manages escalations and ensures SLA adherence.
• Strong communication, time management, and problem-solving skills

Trust & Integrity

• Gains trust through honesty, integrity, and transparency.
• Acts with accountability and enforces high standards.

Adaptability

• Adjusts approach and demeanour to meet changing demands.
• Manages change and balances team/organizational needs effectively.

Analytical & Problem Solving

• Handles complexity with critical thinking and deep analysis.
• Identifies root causes and applies systematic problem-solving techniques.
• Analytical mindset with the ability to handle large datasets

Accountability

• Holds self and others accountable to meet deliverables.
• Ensures accuracy, follows procedures, and drives quality output.

Innovation

• Proactively introduces better, smarter ways of working.
• Continuously improves R&S processes and procedures.

Collaboration

• Works well with cross-functional teams and external stakeholders.
• Fosters teamwork and breaks down communication barriers.

Business & Financial Insight

• Applies business and market knowledge to advance team goals.
• Uses financial indicators and data to make informed decisions.

Planning & Prioritization

• Effectively plans and aligns tasks with organizational goals.
• Coordinates efficiently for high-quality work delivery.

Stakeholder Management

• Balances and responds to the needs of various stakeholders.
• Understands and manages priorities across departments.

Results Driven

• Maintains focus under pressure to achieve goals.
• Demonstrates resilience and strives for excellence.

Leadership & Team Development

• Inspires, motivates, and coaches the team.
• Manages performance and fosters a culture of accountability and growth.
• Proven leadership in high-pressure operational environments

Education

• Matric - Essential
• Postgraduate qualification in IT or related fields
• Exposure to finance (e.g., Accounting, Business Admin)

Experience

• 2–4 years in a similar role in the payments industry
• Experience with financial transaction processing (Postilion advantageous)
• Solid understanding of reconciliation systems and databases