FRONT OFFICE RECEPTIONIST/HOST

Summary

Join our dynamic and growing team at the Hyatt Regency Cape Town. We pride ourselves on providing excellent customer service and maintaining a welcoming environment for our guests and employees.

Duties and Responsibilities but not limited to:

• Greet and welcome guest in a professional and friendly manner.
• Manage incoming calls, redirect them as need, take messages and provide basic information to callers.
• Checking guests in and out of the hotel.
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay.
• Handle reservations, inquiries and guest concerns promptly.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Maintain accurate records and manage administrative tasks.

Qualifications

Qualifications

Skills and Qualifications:

• A minimum of 2 years' experience as a receptionist within the hospitality industry.
• Strong communication and interpersonal skills.
• strong organisational abilities and attention to detail.
• proficiency in OPERA
• Flexibility to work shifts, including weekends and public holidays
• Proficiency in Microsoft Office