Learning and Development Officer

About Us

We are looking for a Learning and Development Officer to co-ordinate and facilitate all Learning and Development interventions ensuring alignment and compliance to relevant legislation and policies

As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimise their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimise our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity.

Duties & Responsibilities

Coordinates the learning registration from informing relevant stakeholders of the intervention, managing all the requests to attend the training with regards to course capacity, to enrolling employees on the training and communicating with them.

• Training interventions scheduled according to plan and according to TFS requirements

Administers any costs involved in the course. This includes:

• Liaising with vendors to determine costs and requirements for Learning Delivery/intervention.
• Determining the costs involved, if any, against TFS Policy, for any course cancellations and informing the relevant Line Manager of costs to be incurred.
• Matching invoices against quotes to ensure correctness and that costs are allocated correctly
• Liaising with vendors to ensure payment of invoices.
• Vendor costs and learning delivery information obtained successfully within the required time.
• Costs for non-attendances reported to the relevant Line Manager.
• Quotes and invoices are correctly processed.
• Payment of invoices is according to TFS guidelines and timeously handled

Responsible for document control, that is storing and managing all hard copy documentation, thus ensuring that all documentation in order for the respective courses.

• Documentation filed accurately – Positive results obtained during audits of POE’s and system

Systems maintenance:

• Maintains the learning intervention, training and Qualification Catalogues through uploading accurate information and informing the L&D Specialist if any new system configuration is required.
• Systems maintenance with regards to updating learner information, courses attended assessment or exam results.
• Ensures Learning portal remains current with regard to learning interventions
• Ensures that the Learning reporting system is accurately maintained on a monthly basis.
• Ensures that BU Managers are able to report accurate information on a monthly basis.
• All L&D Events information is accurate and maintained according to governance requirements.
• Learner systems and documentation maintained accurately – Positive results obtained during audits.
• Learning portal accurately maintained.
• Learning reporting tool is accurate and updated on a monthly basis.
• Monthly reports compiled according to agreed requirements.

Completes the administrative duties surrounding courses:

• Ensures that venues and necessary equipment is booked.
• Ensures that all logistical requirements are met.
• Confirms attendance with employees.
• Facilitates learning intervention registrations.
• Updates the learning calendar with critical events.
• Continuously communicates with all stakeholders surrounding the learning intervention.
• Venues, equipment and logistical arrangements are according to requirements.
• Employees informed timeously of training interventions.
• Learning interventions correctly registered.
• Learning calendar accurately updated.
• Stakeholders well communicated to on learning interventions – Positive results obtained in Customer Satisfaction surveys.

Skills and Competencies

• MS Office, Excel
• Strong communication skills (verbal and written)
• Interpersonal skills
• Planning and organising
• Time Management
• Labour Legislation e.g. BCEA, EEA, LRA, SD Act, Code of Good Practice, SDL Act etc.
• Accreditation bodies - SETA, SAQA,QCTO
• Computer skills and literacy.
• Problem solving and analytical skills
• Conflict management skills
• Strong Presentation skills
• Accounting skills
• Good knowledge of Learning & development related processes (research, product and intervention design and development, competency profiling)
• General business acumen.

Qualifications

• Grade 12 or equivalent qualification
• National Diploma in Human Resources Development/Behavioural Sciences or equivalent with specialisation in Training (Learning ) and Development.

• Minimum 2 years’ experience in:

  • HR learning & development co-ordination and facilitation.
  • Working with specialist learning vendors and institutions.
  • Co-ordination of learning programs at all levels of the organisation.
  • All admin related WSP/ATR
  • Employment Equity Reporting
  • Project management experience relating to specific automated talent management systems
  • Professional, functional and technical graduate internship and learner-ship program experience
  • Budget management.