Learning & Development Facilitator

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page
Role Purpose Effectively deliver learning experiences in order to enable individual, team and business performance. Apply best practice learning methodologies to design, implement and facilitate Learning and Development (L&D) interventions

Requirements

Experience

• 2- 5 Years experience as a L&D facilitator (advantageous)
• Exposure to the insurance or financial services environment (preferred)

Qualifications

• Matric or equivalent (essential)
• OD-ETDP (Occupationally Directed Education Training Development Practice certification (essential)
• NQF Level 6 Degree in Human Resources, Learning and Development or related field (preferable)

Skills

• Facilitation skills
• Verbal and written communication skills
• Presentation skills
• Interpersonal skills
• Proficient in MS Office
• Planning and organising skills
• Understanding people
• Providing feedback
• Numeracy

Knowledge

• Knowledge of adult learning principles and methodologies
• Knowledge of the learning life-cycle
• Knowledge of business processes, products and regulations
• Knowledge of business environment and insurance industry

Duties & Responsibilities

Internal Process

• Create and deliver learning events, interventions and programmes aligned to business and learning.
• Proactively explore training needs and design and adapt relevant training materials.
• Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.
• Provide feedback to the relevant stakeholders on the content, implementation, up take and landing of learning events aligned to the desired learning outcomes.
• Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up date with any changes on the subject matter.
• Plan and facilitate relevant as well as contextualised training interventions aimed at addressing customer service processes, behavioural and functional skills.
• Use a variety of learning methodologies to facilitate learning including group activities,design of games, e- learning etc.
• Ensure that training content for both face-to-face and e-learning meet instructional design requirements.
• Design learning curriculums which can be adapted for classroom based training or an e-learning platform.
• Conduct on-the-job training to improve customer service delivery.
• Provide training services to external client and the scheme.
• Advise employees on relevant training programmes.
• Monitor and evaluate the effectiveness of training by deploying measurement and feedback tools that track outcomes and ensure alignment to objectives.
• Utilize the Learning Management System and technologies in a manner that meets business.
• Liaise with your business partners to determine relevant training needs.
• Engage in special projects allocated by management and ensure that deliverables are met timeously.
• Develop and maintain effective and mutually supportive working relationships and partnerships and work closely with the Momentum Group L&D Community.
• Adhere to organizational best practices and legislative requirements.
• Identify potential risks to the company and escalate immediately.
• Drive own performance in order to achieve business objectives.
• Engage with appropriate interventions to ensure own professional development.
• Share and transfer product, process and systems knowledge to colleagues and employees.
• Drive and support effective teamwork within the department.

Client

• Build and maintain relationships with clients and internal and external stakeholders.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.

People

• Build strong relationships through providing specialist know-how and leadership toothers, expressing positive expectations.
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation.
• Positively influence and manage change and offer specialist support where required.
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff.
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
• Take ownership for driving career development.

Finance

• Contribute to the development of area specific budgets to minimise expenditure, in alignment with operational plans.
• Identify solutions to enhance cost effectiveness and increase operational efficiency.

Competencies

• Articulating Information
• Interacting with People
• Empowering Individuals
• Meeting Timescales
• Documenting Facts
• Examining Information
• Team Working
• Understanding People
• Thinking Positively
• Valuing Individuals
• Conveying Self-Confidence
• Upholding Standards
• Establishing Rapport