Branch Supervisor

JOB PURPOSE

• The core purpose of the role is to oversee and manage the daily operations of the branch, through implementation of controls, business strategies and customer service principles, ensuring all financial targets are achieved.

KEY PERFORMANCE AREAS

• Sales Management.
• Customer Relationship Management.
• Personnel Management.
• Administration and Reporting.
• SHEQ Integrated Management System control.

MAIN RESPONSIBILITIES

• SALES MANAGEMENT
  
  • Ensure GP% targets are achieved as per annual budget set.
  • Ensure EBITDA target is achieved as per annual budget set.
  • Ensure revenue / sales target is achieved.
    
    • Analyse customers’ sales history on system and identify sales opportunities.
    • Identify sales targets per customer.
    • Set up strategies to address sales requirements.
    • Identify lost sales and ensure recovery through sales strategies to meet monthly budget.
    • Ensure system sales contribution meets KPI targets set.
  • New customer management
    
    • Ensure new customers are sourced as per KPI targets set.
    • Target opposition clients, with a large focus on generating more systems sales within the branch.
  • Monitor and analyse the market and identify improvement / opportunity areas.
    
    • Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
    • Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
    • Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
    • Ensure sufficient depth of relationships within Key Accounts to promote continuity and growth.
    • Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
    • Monitor market trends and competitor activity.
  • Implement sales strategies with relevant teams.
  • Generate sales; increase market share and unit sales.
  
  

• CUSTOMER RELATIONSHIP MANAGEMENT
  
  • Always maintain a high level of customer service standards.
    
    • Develop and maintain strong relationships with all clients.
  • Ensure clients are fully appraised of all related issues surrounding pricing, new products, skills training and point of sale material.
    
    • Demonstrate the functions and utility of products to customers based on their needs.
  • Grow existing customer- and new customer base as per targets set.
  • Ensure monthly visits to Key Accounts in the region.
  • Closely monitor client requirements and identify opportunities to sell innovative products into the portfolio.
  • Ensure customer satisfaction and regularly monitor the level of customer satisfaction achieved within the branch.
    
    • Ensure regular communication.
    • Take steps to address any concerns or issues.
    
    

• PERSONNEL MANAGEMENT
  
  • Ensure Individual development of employees.
    
    • Identify training requirements.
  • Performance Management of all direct reports.
    
    • Ensure KPI’s are implemented, managed, and reviewed for subordinates as per company procedures.
  • Ensure Disciplinary action take place as per company procedures.
  • Maintain effective working relationship with all teams to ensure business process integration.
  • Manage and motivate employees to achieve branch targets.
  • Provide training, coaching, and guidance to employees, to improve their skills and performance.
  
  

• ADMINISTRATION AND REPORTING
  
  • Complete sales and demand forecasts and actual sales analysis for the different market segments on a month-by-month basis.
    
    • Sales performance report.
    • Sales analysis.
  • Analyse customers and identify products not buying/stopped purchasing & increase buying of such.
    
    • Keep a client data base.
  • Manage customer debtor book.
    
    • Ensure no customers exceed 90 days payment terms.
    • Ensure no sales are made to customers out of cover, unless authorised by CEO & CFO.
  • Authorise and manage all expenses.
    
    • Monitor temporary labourers’ costs and staffing, and ensure the expense remains within company guidelines.
    • Monitor PPE purchases.
      
      • Order PPE for employees, according to company processes, as required.
      • Monitor usage of all consumables.
    • Identify cost saving opportunities and implement cost reduction principles and procedures.
    • Ensure adherence by all divisions in the branch to company policies, procedures, and processes.
    
    

• SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL
  
  • Ensure adherence to the OHS Act.
    
    • Take reasonable care for the health and safety of themselves of other persons.
    • Co-operate with the employer to enable prescribed duties or requirements to be complied with.
    • Carry out any lawful order given and obey the health and safety rules and procedures.
    • Report any unsafe or unhealthy situation to the employer.
    • Report any incident to the employer.
    • Comply with health and safety plans
  • Always maintain a high level of customer service levels standards and high degree of customer satisfaction.
  • Ensure the branch maintains and complies with ISO, Legal and Statutory standards, and company requirements.
  • Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
  • Monitor and control externally provided process performance and legal compliance that impacts products and services.
  • Ensure the Branch maintains and complies with standards of health and safety, and hygiene always.

KEY JOB REQUIREMENTS

• QUALIFICATIONS
  
  • Grade 12 with at a series of short and longer course certifications.
  • Valid Drivers’ license and able to travel within the Southern Africa region.
  
  

• EXPERIENCE
  
  • 2 years’ experience in a similar position.
  • 5 years’ experience in a sales environment.
  
  

• KNOWLEDGE REQUIREMENTS
  
  • Computer literacy with Proficiency in MS Excel at an intermediate level.
  • Proficient in SAGE / Pastel Evolution, or similar, at an intermediate level.
  • A thorough practical knowledge of best practices in sales and operational processes.
  • Awareness and understanding of the ISO Standard requirements relevant to the position.
  
  

• SKILL REQUIREMENTS
  
  • Quotation and Invoicing.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Sales and negotiation skills.
  • Excellent interpersonal and communication skills to effectively engage with clients, understand their needs, and articulate the value proposition of the product being sold.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.