Senior Solution Designer

"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively

At Klipboard the primary role of the Senior Solution Designer is to support the Product Management teams to define larger strategic scope and requirements. The Senior Solution Designer takes responsibility for the scope, requirements, success criteria and expected outcome definition for customer specific development requests. The Solution Designer will work with internal stakeholders through the delivery of the requirement from requirement sign-off, final review and sign off of the development of the requirement to user acceptance testing sign-off.

Key Responsibilities

High level requirement analysis:

• Collaborates with Business Stakeholders and Product Management to assess the feasibility of the development in alignment with other development requests and product priorities
• Leads and facilitates workshops to analyse and document customer specific development requirements
• Documents high level requirements by using appropriate methodologies (process flow diagrams, data flow diagrams, use case diagrams etc.)
• Works with Product Development teams to accurately estimate effort required to deliver the requirement to the customer
• Communicates time and effort estimates to the Project Manager / Customer Stakeholder
  
  

Requirement Documentation

• Documents requirements following standard processes and procedures (workflow and data diagrams, conditions, flow of events, exception criteria, acceptance criteria, expected outcomes) in such a format that developers can easily follow what the customer is looking for
• Validates and achieves sign-off from customers for specific development requests before the item is added to the priority list
• Captures requirements in JIRA in the right format and with the appropriate supporting documentation and information required
  
  

Requirement Decomposition And Review

• Decomposes features and epics in such a way that development efforts can be easily estimated and scope can be added to JIRA.
• Hands over the development requests to the Delivery Manager for development and participates in Sprint Planning sessions to assist with Story Decomposition and prioritisation of customer backlog items
• Attends sprint reviews to track the progress of development to be delivered to customers and provides feedback to the customer or project manager on progress or issues during the development cycle which may impact scope or delivery date expectations.
• Completes a final review of the development against the requirements and gives the “Go-Ahead” for release
  
  

Internal And External Customer Engagement

• Facilitates customer UAT workshops by defining UAT criteria, transferring knowledge to the customer and tracking the success of the UAT
• Achieves sign off on the delivered development
• Hands over the development to the Support Team by providing supporting documentation and or training on the customer specific development item
  
  

Key Requirements

Experience & Knowledge:

• Experience in working with different senior level business, partner and customer stakeholders to solicit what they are trying to achieve and the commercial benefits any solution will bring to all parties
• Experience in facilitating customer workshops, analysing and documenting customer requirements and engaging with senior stakeholders to build a collaborative and trust culture
• Experience and knowledge of ERP product use cases and ERP project rollouts for medium to large enterprises
• Experience in working with Agile delivery and business teams in ERP software development companies (e.g. Scrum or Kanban etc.)
• Experience in the decomposition of requirements (Feature to Epic to Stories), story pointing, backlog grooming and sprint rituals to successfully participate where required as part of the delivery of the requirement
• Experience in facilitating knowledge transfer and user acceptance testing workshops with customers
• Experience in writing product documentation to support knowledge transfer to internal and external stakeholders
  
  

Skills & Competencies

• The ability to solve problems and take decisive action within a highly complex ecosystem and within a global context
• The ability to facilitate and clearly document and communicate product requirements effectively to all levels of business, delivery and customer stakeholders
• The ability to build and maintain strong and trusted relationships with all levels of business, delivery and customers stakeholders
• The ability to present objectively with authority and confidence to senior levels of business, delivery and customer stakeholders
• The ability to adapt to change in any periods of change/disruption
• The ability to accurately prioritise, organise and plan their work and to seek continuous improvement to drive efficiencies in their product space
  
  

Company Info

You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."

Equal Opportunities

As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.

If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.

Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!

To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please email [email protected] however please note we receive a high volume of requests and we are unable to accept them all