Fraud Risk Manager

About Us

JOB DESCRIPTION

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well.

Our EVP

At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.

We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people.

Here, you’ll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.

We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized—because winning isn't just our goal; it's our standard.

About The Role

Provides Service to NI Merchants & NI Clients in detecting/preventing Fraudulent transactions and minimizing financial losses to the organizations. To Provide the required support on managing MIS, preventing the Fraud losses and provide support in order to achieve department and organizations goals.

Coordinate with the acquiring banks, card schemes on all fraud risk related matters. And work closely with the concerned to address the overall changes in the fraud trend and to promote the best in class practices in order to remedy the risk and control the financial losses.

Responsibilities

• Ensuring the fraud acquiring monitoring team and processes runs effectively
• Support the monitoring team as and when required and to make sure that all the pos & ecommerce fraud management activities and tasks are performed and completed on daily, weekly and monthly bases wherever applicable.
• Maintain merchant service levels by introducing and implementing opportunities to increase clients’ fraud risk awareness.
• Work closely with business managers to understand the business, identify risk issues, and promote solutions to manage relevant fraudulent risks.
• Build and continuously develop close relationships with business stakeholders for fraud risk management.
• Manage POS/Ecom merchants, Aggregators, PSPs, Wallet operations etc., as per Scheme rules and policies.
• Utilize a consultative relationship approach to embed fraud risk controls at all levels within organisation.
• Act as an escalation point and ensure resolution of fraud risk issues of merchants by identifying and reporting incidents in accordance with standard operating procedures and develop unique approaches for challenging situations to address customised needs of merchants.
• Form robust controls by streamlining the pos and ecommerce fraud management processes complying with the fraud management policy manual, ensuring that it is updated on regular basis.
• Monitoring the on-going effectiveness of key controls to provide assurance that it is operating in line with fraud risk appetite, any regulatory and requirements of the Group.
• Lead all the existing / new projects and innovations related to fraud risk, ensuring successful results with no discrepancies and support the assessment of fraud risks in material projects and initiatives; assuring that adequate risk mitigation and controls are in place.
• Mitigate fraud risk at merchants through fraud awareness training programs for both retail and ecommerce merchants.
• Deliver all the required support and tasks assigned on ad-hoc requirements from the management.
• Provide reporting that is required and closure of risk issues within the agreed time. This is in line with the unit’s goal to form a successful backup program.
• Perform credit risk underwriting of SME merchants and clients with large risk exposures such as airlines, multinational hospitality chains, travel agency chains, payment facilitators and marketplace merchants, in compliance with Group Credit Risk Policy.
• Regular monitoring of credit risk exception reports to for early detection of potential credit risk issues and loss events.
• Conduct regulator monitoring of the portfolio to analyse and detect risk trends and propose changes to policies and procedures to mitigate risks.
  
  

Qualifications

Education: Educated to Degree level from a recognized university, with fluency English.

Experience

• At least 8 years of experience in Fraud & Risk with minimum 2 years at Fraud Risk Manager level. Additional Credit Risk experience is preferred.
• Identifies the weakness of current control process and recommends enhancements.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Comprehensive knowledge of Scheme Rules.
  
  

Knowledge/Skills

• Outstanding interpersonal, leadership and team working skills.
• Outstanding communication and negotiation skills - both verbal and written.
• Strong cultural awareness and knowledge.
• Strong awareness of MS office with good computer skills and cards fraud.
• Ability to make decisions and use independent judgment.
• Ability to provide coaching, mentoring and constructive feedback in appropriate situations.
• Performs a variety of tasks.
• Leads and directs the work of others.
• Must have excellent communication skills and the ability to promote the fraud risk awareness at all levels of management within the organization.
• Responsible for providing best in class recommendations in Fraud Management.
• Problem solving and developing unique approaches for challenging situations that address a customized client need.
• Aware of all aspects of the customer lifecycle fraud exposure and be able to offer impartial, practical and actionable enhancements to clients fraud environments.
• Collaborate with the client to develop methodologies for the effective delivery of the business aspect of any fraud solution implementation.
• Must have excellent communication skills and the ability to promote the fraud risk and credit risk awareness at all levels of management within the organization.
• Should have the ability to identify opportunities for improvement as well as to communicate and advocate client needs and goals to ensure they are met and properly addressed.