Contracts Officer: Motor Claims

What will you do?

Santam’s Group Sourcing: Claims Procurement team has a position available for a Contracts Officer within the Motor team based in Tygervalley, Cape Town.

The role is responsible for implementing and maintaining procurement, service and supply contracts in line with the requirements of the relevant commodity objectives with the emphasis on contract maintenance and stakeholder management. The Contracts Officer will be responsible for the sourcing, negotiation, awarding, administration, and overall management of contracts.

What will make you successful in this role?

• Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
• Assist the Sourcing Specialist or Procurement Manager with sourcing tasks.
• Manage one or more minor commodities, commodity groups or portion of a commodity on their own (depending on ability, experience & training).
• Creation and maintenance of supplier agreements:
• Draft the contract using standard wording/clauses.
• Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
• Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
• Ensure all ongoing changes to contracts are loaded to the system.
• Assist Sourcing Specialist / Procurement Manager with or be responsible for management of minor commodities:
• Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process.
• Determine potential suppliers.
• Drafts request for proposal (RFP) using standard wording/clauses.
• Issue and coordinate RFP process.
• Adjudicate on RFP responses to determine most suitable suppliers.
• Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
• Administrating diversity of supply base and monitoring direction of spend against agreed performance targets.
• Obtain required approval on supplier selection recommendation.
• Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
• Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
• Ensure all ongoing changes to contracts are loaded to the procurement system.
  

Qualification And Experience

• Matric/ Grade 12
• Procurement qualification or other relevant Diploma or BComm Supply Chain Management
• Minimum 3 years’ experience in a procurement environment
  
  

Skills

• Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner. Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
• Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
• Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.
  
  

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!