Operations Specialist
2U
Date: 7 hours ago
City: Cape Town, Western Cape
Contract type: Full time
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
The Central Operations Specialist will develop solutions for business challenges to support operational planning and goals, supporting ad hoc and project-based work, and may also lead/execute on small projects. Along with active involvement from Central Operations leadership, the key partnerships for the Specialist role will include working with Senior Manager levels and below across stakeholder teams. The Central Operations Specialist is responsible for executing assigned work, delegated tasks or project-level work, and supports the creation of documented resources (with guidance/consultation from other teammates).
Central Operations establishes and maintains best practices of business processes. Central Operations supports all student and university partner-facing business teams, across regions, to drive scalable best practices across product lines. Central Operations supports department level strategy by driving efficient and effective cost saving solutions which includes, but is not limited to, implementing or enhancing business processes, identifying opportunities for automation through tool integration, generating reports to support departmental and staff level KPIs, etc. Central Operations collaborates with various tech, product and project teams to drive and maintain scalable best practices across 2U.
Responsibilities Include, But Are Not Limited To:
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected].
About 2U LLC
For more than a decade, 2U, LLC has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About EdX
edX is the education movement for restless learners and a leading global online learning platform from 2U LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
What We’re Looking For:
The Central Operations Specialist will develop solutions for business challenges to support operational planning and goals, supporting ad hoc and project-based work, and may also lead/execute on small projects. Along with active involvement from Central Operations leadership, the key partnerships for the Specialist role will include working with Senior Manager levels and below across stakeholder teams. The Central Operations Specialist is responsible for executing assigned work, delegated tasks or project-level work, and supports the creation of documented resources (with guidance/consultation from other teammates).
Central Operations establishes and maintains best practices of business processes. Central Operations supports all student and university partner-facing business teams, across regions, to drive scalable best practices across product lines. Central Operations supports department level strategy by driving efficient and effective cost saving solutions which includes, but is not limited to, implementing or enhancing business processes, identifying opportunities for automation through tool integration, generating reports to support departmental and staff level KPIs, etc. Central Operations collaborates with various tech, product and project teams to drive and maintain scalable best practices across 2U.
Responsibilities Include, But Are Not Limited To:
- Execute tasks and lead small projects for the Central Operations team, with a focus on driving increased efficiency across multiple teams. Coordinate tasks/projects to ensure delivery within timeline. Liaise with stakeholders and team leadership as necessary to facilitate task/project completion.
- Evaluate current operational performance for a particular subject area and assist in creative and strategic planning for improvements. Support the creation of documented resources, with guidance/consultation from other teammates. Use reporting tools to develop and enhance reports that demonstrate our team's impact.
- Maintain clear and accurate operations documents/procedures for reference purposes. Monitor, control and manage business operations compliance to standard processes and best practices.
- 2 years of experience preferred.
- Demonstrated general understanding of business operations.
- Analytical thinker with great attention to detail.
- A comprehensive understanding of Salesforce and Google Sheets/Excel is required.
- Demonstrated ability to identify opportunities for improvement and make constructive suggestions for change.
- Great communication and interpersonal skills, with the ability to communicate difficult/sensitive information in a tactful manner.
- Well-developed sense of discretion regarding access to sensitive information.
- Enthusiasm and the ability to thrive in an environment of constant change.
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, ZA benefits include:
- 2 complimentary Getsmarter short courses per year
- Subsidised medical aid with Discovery Health Medical Scheme
- 4% 2U contribution towards Discovery Life Pension Fund and Group Risk Benefit
- Employee Assistance Program (EAP)
- Generous leave policy including time off to volunteer for non-profit organization, study leave, sports leave and a company-wide festive season break
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: [email protected].
About 2U LLC
For more than a decade, 2U, LLC has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About EdX
edX is the education movement for restless learners and a leading global online learning platform from 2U LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at https://2u.com/careers/
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
2U is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. 2U requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.
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