E-Learning Assistant Intern

Purpose of Role

Reporting to the E-Learning Coordinator, this role will assist in the management of content on the Funda Wande E-Learning platforms, which include but not limited to the E-Learning website, Main website, Learner Management Systems, and WhatsApp Chatbot(s) and administration support.

Objectives of Role

Learner Management Systems (LMS)

• Assist with the development, delivery, and administration of online courses.
• Support in the migration, uploading and managing of course contents.
• Assist with Testing, troubleshooting and deploying updates.
• Assist in developing training packs/materials.

Chatbot Development Support

• Assist with the content and performance of the WhatsApp Chatbot for eLective learning
  experiences.
• Liaise with partners re: Chatbot updates, reports, project milestones & other.
• Supporting e-learning coordinator facilitate stakeholder engagements/trainings.

Administration

• Coordinate all e-learning/media tasks, meetings and events for each month on Monday.com and other applications.
• Developing and populating reporting templates.
• Ensure invoices are authorized and processed for payment.
• Excellent computer skills and proficiency in working with Apple Mac systems.
• Able to implement and manage workflow systems.
• Time management and keeping to deadlines.
  

Experience and Qualifications

• Alignment with the Funda Wande’s Vision, Mission & Values.
• Have a minimum qualification of matric or Bachelor’s degree in communications, Media Studies, Digital Marketing, or a related field.
• Must be a South African citizen.
• Are between 18 and 34 years of age.
• Have never held a full-time position before and preferably have not participated on a learnership or internship before.
• Live within 50 kms from our offices/site, which is situated at Black River Park, 2 Fir Street, Observatory.
• Are not currently in full time studies and able to attend this internship full time.
• Are willing to be subjected to a credit and criminal check or any industry specific checks required for your job role.
• Preference will be given to candidates from designated groups and people with disabilities in accordance with the organisation employment equity plan.

Competencies

• Content management, Web content, Proofreading, Chatbot mapping, Chatbot development, Project coordination, Tech support, Stakeholder engagement.
• Excellent written, verbal and interpersonal skills.
• High degree of emotional intelligence.
• Confident, proactive, self-reliant, and performance-orientated.
• Great team player.
• Attention to details.
• Results and Quality Orientation.
• Flexibility/Adaptability.
• Analytical & Problems Solving.
• Empathy.
• Professionalism.
• Emotional intelligence.
• Team Collaboration.
• extremely organized.
• Tolerate ambiguity and change in a rapidly growing organization.
• Able to multi-task.
• Works well under pressure and with changing deliverables.