Operations and System Support Manager

Job Description To manage a team and ensure operational and system support is provided to frontline business, prepare and manage schedules for release, ensure processes, procedures and training materials are streamlined and documented properly, and manage escalations in a timeous manner to ensure efficient services to clients Job Description Are You Someone Who Can

• Ensure all action requests are completed within prescribed service level agreement (SLA) and end users are able to assist customers efficiently
• Collect, clean, and analyze data from various sources to support business operations and strategy.
• Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau, Qlik).
• Collaborate with cross-functional teams to understand business requirements and translate them into data solutions
• Identify trends, patterns, and anomalies in data to inform strategic decisions.
• Monitor key performance indicators (KPIs) and provide regular updates to management.
• Ensure data accuracy and integrity across reporting systems.
• Conduct ad-hoc analysis to support business initiatives.
• Recommend improvements to data collection and reporting processes.
• Mentor a team re Artificial intelligence.

You’ll Be an Ideal Candidate If You Have

• Bachelor’s degree in business, Computer Science, Data Science, Statistics, or a related field.
• 2+ years of experience in a BI Analyst or similar role.
• 1-2 years management skills.
• Proficiency in SQL and experience with BI tools (e.g., Power BI, Tableau).
• Strong analytical and problem-solving skills.
• Experience with data warehousing and ETL processes.
• Excellent communication and presentation skills.
• Ability to work independently and manage multiple projects simultaneously.

You Will Have Access To

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.
• On going training and upskilling opportunities

We Can Be a Match If You Are

• Adaptable and curious
• Thrive in collaborative environments.
• Able to work effectively in a complex and forever changing environment.
• Have courage to have tough conversations

Apply now if you are interested to take the next step. We look forward to engaging with you further!! #Post
#FNB
#LI-LM1 Job Details Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below 24/06/25 All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.