Support Manager: Distribution

Job Advert Summary

Clover is looking for a Support Manager: Warehouse Development to develop and implement efficient warehouse processes and systems. Install and Optimize Warehouse Management Systems. Track efficiencies through the correct KPI's.

Minimum Requirements

• Degree
• Computer literate in Excel, PowerPoint, Outlook, MS Word, WMS Systems.
• Understanding of relationship between software and operational requirements
• Continuous Improvement Mindset
• Travel off-site / Overnight Stay
• High pressure
• Working with Senior Management
• Knowledge of equipment (including setup and running)
• Implement and Improve WMS KPI's (Daily, Weekly , Monthly)
• Project Management: Develop, plan and implementation skills
• Interpersonal abilities

Duties and Responsibilities

Warehouse Efficiencies

• Coordinate and implement WMS KPI's for all WMS facilities
• Standardize warehouse processes and WMS KPI's across all facilities
• Set-up Daily, Weekly and Monthly Warehouse KPI Reports
• Ensure best practices are identified and implemented nationally.
• Investigate and Implement New technologies to improve KPI's /reduce cost

Implement WMS system nationally

• Coordinate and implement WMS projects
• Write SOP's and conduct user training
• Set up location and systems, develop and design warehouse processes and algorithms for WMS
• Conduct hardware configuration and testing
• Update training documentation for national WMS bi-annually

Provide support to the WMS system

• Ensure payment of vendors for WMS purchases (e.g. maintenance, overtime, service rendered)
• Provide first/second line support for WMS systems. (24/7/365)
• Administer SLA's with WMS vendors and support vendors for hardware. (Startrack, Dispatcher & ITSSA)
• Coordinate and control the pool of hardware to support WMS software with vendors and finance.

Perform System and Process Audits

• Audit WMS processes annually to ensure compliance in process.
• Ensure KPI's is utilized to drive performance /reduce cost

Distribution Development

• Identify Areas where Warehouse Processes/Systems can assist the development/improvement of other development areas (link to secondary distribution, primary distribution and other areas of the Business)
• Accommodate and find suitable solutions to accommodate changes in the business (Customer DC's, New Principals...)