Administrator: Service Advisor

Job Description

Motus Toyota Nelspruit currently holds temporary vacancy for an Administrator: Service Advisor reporting to the Service Manager.

This position will be suited to a person who has the ability to maintain high levels of service on an on-going basis, ability to provide excellent customer service.

Position Overview

Specific Role Responsibilities

• To coordinate the workflow in the service department, between service advisors, foreman and customers.
• Update service customer on all service bookings
• Communicate with all Service Staff
• Ensure workshop opening and closing daily and timeously
• Ensure the security of vehicles, i.e. vehicles locked in workshops and keys locked in keysafe
• Ensure first thing in the morning that vehicles are parked outside and that the keys are locked in keysafe
• Ensure job cards are signed off by Technicians and Service Advisors
• Assist and advise Technicians on quotes in a timeous manner
• Give assistance to the Controller, Foreman, Service Manager, Service Receptionist
• Follow up on parts ordered to workshop
• Ensure all jobcards are costed and invoiced timeously and all required documents are signed by the client
• Book in vehicles
• Ensure that all vehicles with specific complaints are test driven with either a Foreman or a Quality Controller before the client leaves the dealership
• Ensure that all vehicles are test driven
• Record and report comebacks
• Ensure parts are ordered according to the parts ordering system
• Ensure that the workshop area is kept clean at all times
• Ensure that Technicians are properly attired as per Toyota standards
• Ensure the promotion and adherence to safety standards
• Ensure the proper tools are used for the required job
• Sell accessories and additional work
• Prepare quotations to be authorized
• Follow-up on sales not made

Qualifications and Experience

• A minimum of Grade 12.
• A minimum of 3 years’ Service Advisor experience is essential.
• A Toyota Master Service Advisor certificate is essential
• Computer literacy is essential
• Clear Criminal Record

Skills and Personal Attributes

• Must have excellent verbal communication skill