Project Coordinator

As a Project Coordinator at Infolytics, you will oversee the planning, execution, and delivery of Zoho implementation projects for our clients in South Africa and beyond. You will work closely with cross-functional teams—consultants, developers, trainers, and support specialists—to ensure every project is delivered on time, within scope, and within budget. By applying leading project management methodologies, you will help our clients leverage Zoho’s suite of cloud-based applications to optimize their business processes and achieve tangible ROI.

Key Responsibilities

• Project Planning & Execution:
• Define project scope, objectives, and success criteria in alignment with client requirements and Infolytics’ methodologies.
• Develop detailed project plans, schedules, and resource allocations to ensure timely project delivery.
• Stakeholder Management:
• Serve as the primary point of contact for clients, ensuring clarity in communication and timely delivery of status updates.
• Collaborate with internal teams (implementation, training, support) to align project goals and manage inter-dependencies.
• Scheduling stakeholder meetings and facilitating communication amongst all key stakeholders throughout the project life cycle.
• Risk & Issue Management:
• Proactively identify potential risks and develop mitigation strategies.
• Monitor, track, and address project issues, escalating where necessary to maintain project objectives.
• Budget & Resource Management:
• Manage project budgets, track expenditures, and ensure cost-effectiveness.
• Assisting with resource scheduling so that team members have the resources they need to complete their tasks.
• Quality Assurance & Continuous Improvement:
• Ensure projects adhere to Infolytics’ quality standards and best practices throughout the project lifecycle.
• Collect feedback and implement improvements to enhance future project outcomes.
• Documentation & Reporting:
• Maintain comprehensive project documentation, such as the project plan/outline, budget, schedule or SOW, as directed by the Project Manager or Head of Commercial.
• Creating project progress/status reports for internal and external stakeholders.
• Present key project metrics, lessons learned, and performance evaluations to leadership and clients.
• Team Collaboration:
• Motivate and guide cross-functional teams, fostering a culture of collaboration and open communication.
• Promote Infolytics’ values, mission, and vision in day-to-day interactions and decision-making.
  
  

Requirements

• Educational Background & Experience
• Bachelor’s degree or a Higher Certificate in Project Management, Business Administration, Information Technology, or a related field.
• 3+ years of hands-on experience in project management (preferably in technology consulting or software implementation).
• Technical & Domain Expertise
• Proven track record managing SaaS or cloud-based software implementation projects (Zoho experience is highly advantageous).
• Familiarity with project management methodologies (Agile, Waterfall, or Hybrid approaches).
• Knowledge of CRM, ERP, or similar business software systems is a plus.
• Working knowledge of project management software (Zoho Projects, ClickUp, Monday.com or similar)
• Certification & Skills
• Project Management Professional (PMP), PRINCE2, or similar certification preferred.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills, with the ability to interface effectively with both technical and non-technical stakeholders.
• Soft Skills & Attributes
• Strong collaboration abilities with a focus on teamwork.
• A proactive, self-driven approach to delivering high-quality outcomes.
• Ability to adapt to a fast-paced, changing environment and manage multiple priorities.
• Work Ethic & Adaptability
• Self-motivated, detail-oriented, and driven to learn new technologies.
• Organized and capable of managing multiple tasks and projects simultaneously.
  
  

Benefits

• Professional Growth
• Access to training programs on Zoho solutions and emerging project management methodologies.
• Opportunities for career advancement within a rapidly growing organization.
• Work-Life Balance
• Hybrid or flexible work arrangements (subject to project requirements).
• Collaborative Culture
• A supportive, team-oriented environment that values open communication, innovation, and continuous improvement.
• Regular team-building events, knowledge-sharing sessions, and off site company workshops.
• Meaningful Impact
• Contribute directly to the success of African businesses by delivering solutions that drive efficiency, cost savings, and organizational growth.
• Be part of a mission-driven team striving to become Africa’s leading business process automation solutions provider.
  
  

Why Join Infolytics?

At Infolytics, you will be part of a passionate team dedicated to helping organizations optimize their operations using Zoho’s powerful suite of applications. Our emphasis on collaboration, continuous improvement, and customer success ensures that every project you lead contributes to real, measurable growth for both our clients and our company. If you are an organized, detail-oriented, and people-focused project professional with a drive to lead transformative projects, we would love to hear from you!