Rental Administrator

Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too? This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
Empowering careers at ARJO At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?
This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.
The purpose of the Rental Administrator (Maternity REliever - contract position) will be responsible for receiving, communicating, and keeping record of all customer requests for renting of Arjo products. Providing support and communicating with external customers (Public and Private Hospitals, long-term care facilities and Private customers) as well as internal department (Rental Operations, Billing and Finance team, Sales Managers and Customer Relationships Representatives).
Key Duties and Responsibilities: Call Administration and data capturing:

• Daily receipt of requests from customers via Calls, Whatsapp and Emails
• Capturing all the relevant request information on our data capturing system
• Assisting customers with, and providing feedback on customer queries

Process Management:

• Working closely with the Rental technicians and regional supervisors for completion of requests
• Communication of all requests to Rental Technicians
• Continuous follow up with Rental Technicians on completion of customer requests
• Escalation of requests not yet completed to the relevant departments
• Completion of the call request records with all the relevant completion details provided by the Rental technicians
• Filling and recordkeeping of all documentation

Reporting:

• Daily, weekly and monthly
• Providing accurate information upon request by Sales and Operations managers
• Reporting using Dashboards in MS Office

Knowledge/Skills/Experience:
Each organization shall have sufficient personnel with the necessary education, background, training, and experience to assure that all activities required by this part are correctly performed and shall establish procedures for identifying training needs and ensure that all personnel are trained to adequately perform their assigned responsibilities. Training shall be documented.

• 2 – 3 years in a similar position (Customer Service or Data Administration roles)
• Degree/Diploma in Business Management/Administration/Supply Chain Management will be beneficial
• Proficient in Microsoft Office
• Experience with data capturing systems beneficial
• Great communication skills (Verbal and written)

Personal Qualities:

• Attention to detail
• Organized
• Punctual
• Excellent time management skills
• Adherence to deadlines

What we will offer in return You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development
Why diversity matters to us At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people
About Arjo At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit www.arjo.com