Customer Care Specialist Sea Logistics (m/w/d)

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

We deliver high-quality solutions to our customers, and we are leaders in the logistics industry. Join us and become a part of our great team.

Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To give front-line support to clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers.

How you create impact

• To proactively advise and consult to ensure customer satisfaction, including complaint management.
• Qualification and entry of customer orders into the operational execution process.
• Qualification of customer inquiries, provide Kuehne-Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment).
• Inclusion and transfer of customer requirements into the Kuehne-Nagel systems; Accompanying (initial) customer order.
• Provide relevant information and attend the customer business reviews.
• Maintenance and integration of customer data in the Kuehne-Nagel systems, including reporting (creating, refining, and reviewing reports)
• knowledge exchange with the sales; Establishment of an operative customer relationship (sales support)
• Ensure that the correct supplier contracts are available and work on any cost disputes or under accruals. Ensure that each customer has a rate profile in place and that the correct GP is recognized when closing shipment files.

What we would like you to bring

• Completed training as a freight forwarding and logistics services clerk or a comparable qualification
• First professional experience in customer service, ideally in transport and forwarding
• Confident handling of MS Office programs
• Independent, team-oriented, and service-oriented working style
• Confident appearance, strong communication skills, as well as a high level of service and customer orientation
• Brilliant communication and interpersonal skills.

What's in it for you

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.