Team Leader: Collections

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.

Experience

Minimum:

• Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment.
  
  

Ideal:

• Previous people leadership experience
• Contact Centre experience and/or function relevant experience (role specific)
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• A relevant qualification
  
  

Knowledge

Minimum:

• General office systems
  
  

Ideal:

• Capitec Bank policies, including:
• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• On line and cell phone banking process and technical frameworks (role specific)
• Capitec banking system
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)
• Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)
  

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Communications Skills
• Leadership Skills
• Attention to Detail
• Planning, organising and coordination skills
  
  

Conditions of Employment

• Clear criminal and credit record
• Willingness to work flexible hours (including Saturdays and Public Holidays)
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.