Jupidex: Parts Telesales Specialist

Description

Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office still remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale, Alpler, Dondi, Celikel, AgriSpread and Andreoli it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Sales Specialists and Product Managers supported by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa. The following position has become available for a Parts Telesales Specialist, based in Pietermaritzburg. The purpose of this role is to drive parts sales through outbound and inbound telephone communication with customers and dealers. This role focuses on providing expert product knowledge, ensuring high customer satisfaction, and achieving sales targets by actively promoting and upselling parts and accessories

Responsibilities

Sales & Customer Service:

• Make outbound calls to existing and potential customers to promote and sell parts and related services.
• Respond promptly to incoming parts sales inquiries via phone, email, or messaging platforms.
• Build and maintain strong customer relationships to foster loyalty and repeat business.
• Accurately identify customer requirements and recommend appropriate parts based on product knowledge and system information.
• Inform customers of promotions, discounts, and value-added services.
• Provide professional advice and support regarding parts installation, maintenance, and compatibility.
  
  

Order Management

• Prepare accurate quotations and follow up on open quotes to close sales.
• Capture sales orders promptly and accurately into the system (e.g., ERP or CRM software).
• Coordinate with warehouse and logistics teams to confirm stock availability and delivery timelines.
• Track orders and communicate status updates to customers.
  
  

Database & CRM Management

• Maintain up-to-date customer records in the CRM system.
• Record all call interactions, sales activities, and follow-up tasks.
• Analyse customer buying patterns to identify upsell or cross-sell opportunities.
  
  

Product & Market Knowledge

• Stay informed about the full range of available parts and updates from suppliers.
• Understand competitor offerings and market pricing to better position products.
• Attend training sessions and product briefings to stay current with new parts and systems.
  
  

Sales Reporting

• Achieve and exceed assigned sales targets and KPIs.
• Generate weekly and monthly sales performance reports.
• Identify trends and report customer feedback to the sales and procurement teams.
  
  

Requirements

REQUIREMENTS:

Education

• Min: Post-Matric Certificate
• Ideal: Diploma in agriculture/business/marketing or a related field
  
  

Legal Requirements

• Min: Driver’s License and Police Clearance
  
  

Training

• Min: On-the-job training, Computer Skills on Word & EXCEL
  
  

Hazard & Safety Requirements

• Occupational Health & Safety
  
  

Experience

• High level of product application knowledge - 3-5 years’ experience
  
  

Work Level

Skilled

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Pietermaritzburg