Customer Service Intern

Job Description
Danfoss is thrilled to welcome an enthusiastic Customer Service Intern to join our dynamic team in Johannesburg, South Africa. In this pivotal role, you will be instrumental in establishing and nurturing positive relationships with our customers, acting as the primary point of contact for your assigned customer accounts. The position offers a unique opportunity to develop skills in customer engagement, ensuring that all inquiries are addressed with the utmost care and professionalism.

Your focus will be on delivering service excellence by responding to customer requests and exploring ways to enhance their experience. This role is a fixed-term contract lasting one year.

Job Responsibilities
Responsibilities for this position include but are not limited to the following.

• Answering inbound calls from customers with various questions and enquiries about Danfoss’s products and services.
• Reviewing of project specifications and product selection to quote .
• Handling general pre- and post-sales customer queries, orders, and claims.
• Partnering with customers in conversation over phone or email to determine what products they need and by when.
• Providing technical support & advisory on the phone or via e-mail.
• Collaborating with sales, transportation, fulfilment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
• Conducting analysis of a customer’s forecast, trends in orders, and contract details to ensure we are staying ahead of their needs.
• Supporting fellow Customer Service team members, as needed, to ensure the team can achieve annual goals.
• Registering all customer queries on CRM (Salesforce.com), following-up and escalating when needed.
• Managing data quality in SAP and CRM system.
• Sending out packing lists; invoices and export documents to customers and ensuring that these documents are received by Danfoss upon collection or sending of products.
  
  

Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• Recent graduate or advanced student pursuing a degree in Business, Economics, or a closely related discipline.
• Good at attention to detail coupled with the capacity to manage multiple tasks simultaneously.
• Competencies in problem-solving and time management.
• Customer-focused with exceptional interpersonal relationship-building skills.
• Open to change and seeking ways to improve operations.
  
  

Employee Benefits
We are excited to offer you the following benefits with your employment:

• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
  
  

This list does not promise or guarantee any particular benefit or specific action.

Benefits may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.